Despatch, delivery & postage

You receive FREE postage with every order to the UK that you place through this website, no matter how small. That's a potential saving of £7.00 with every order! This is because postage costs £7.00 when you place an order totalling  £149.99 or less over the telephone (on 0845 606 88 77) or through mail order (orders totalling £150 or more still receive free postage).

Delivery Times & Methods

All orders of £250.00 or more are despatched via Royal Mail Special Next Day Delivery™ to guarantee delivery the next working day.

All orders of £249.99 or below are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 4 - 11 days.

Next Day Delivery: If your order value is £249.99 or below, you can choose to upgrade your order to Royal Mail Special Next Day Delivery™ for £7.00 by adding the postage upgrade, here, to your shopping bag.

Please note: All deliveries require a signature. If nobody is at the delivery address, the postman will leave a card with a telephone number on for you to make alternative arrangements. Orders are fully insured by us while in transit with Royal Mail.

For full delivery times, please refer to the table below. (Please note, during very busy periods we may not always despatch your order on the same day. See Despatching Your Order, below, for more information and be sure to upgrade your postage to Next Day Delivery if your order is urgent.)

International Delivery

Despatching Your Order

If you place your order before 4pm on a working day and your item is in stock, we will endeavour to despatch your order on the same day. During very busy periods however, your order may be despatched the next working day.

Your credit or debit card is charged when you place your order.

Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.

Some of our diamond jewellery items are made to order. These items are set by our craftsmen, sent to the British Assay Office for hallmarking and finally checked by ourselves for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items. If you are in any doubts, feel free to contact us.

You can check each item’s despatch time in your Shopping Bag or by going to the ‘Order Status’ page in your account.

Alternative Delivery Address

When you place your first order with us (whether through any of our websites, over the telephone or via mail order), you can only have it delivered to your billing address. This restriction also applies to those who are placing their first web order with us, even if you've placed an order with us previously over the phone or via mail order. We apologise for any inconvenience this may cause but we have taken these measures to help protect our customers from possible fraudulent use of their credit or debit card.

If, however, you have placed an order through this website in the past and are placing another one, you have the choice to deliver it to an alternative delivery address.

Packaging We realise the importance of creating the right first impression. Each piece is hand-picked in our branded presentation boxes and will arrive with a Certificate of Authenticity (which certifies the content of Welsh gold), along with a 2-year warranty application form. All of these arrive in an anonymous white padded envelope. Certificate of Authenticity Each item comes with it’s own Certificate of Authenticity to certify the content of rare Welsh gold from the Clogau St. David's Gold Mine in Bontddu ("bont-thee"), Snowdonia. The Certificate reinforces the lengths that we’ve gone to make your jewellery feel special.