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Jewellery care

When you have something you treasure, you want to make sure it always looks as good as new. Maintaining the finish and value of your gold and silver jewellery is quite easy. Simply follow these simple steps...


Protect

Take off your jewellery especially rings when doing household chores, gardening or DIY. They could become damaged by knocking out stones or coming into contact with abrasive materials which discolour metal.

Remove your jewellery when taking a shower or bath, swimming or washing-up. Soap, detergents, salt water and chlorine can tarnish jewellery. Always allow perfume, aftershave, hairspray or medication to dry before wearing your jewellery. Spraying onto your jewellery, however small, can tarnish gold and silver and make pearls turn yellow.

Remove your rings before applying nail polish remover.

Settings can get clogged up with soap and hand cream. Remove gem-set jewellery before washing hands and using cream.


Store

Keep your jewellery items separate in a compartmentalised jewellery box to avoid scratches. Diamonds scratch other jewellery items so keep them wrapped up or separate.

Please store your Clogau items in an anti-tarnish environment. Our presentation boxes that come supplied with our jewellery are not designed for long-term storage.

Always store pearls in a lined box or silk/cloth pouch not in plastic bags.


Clean

Silver can go black when exposed to acidic perspiration and/or the atmosphere. Gold is not as reactive to air and skin but still needs to be checked. A soft jewellery polishing cloth with tarnish preventative will help keep your gold and silver pieces lustrous and shining. Take care not to polish too enthusiastically.

Jewellery set with gems can be brought to life by careful cleaning with a soft brush and soapy water. Dry thoroughly with a lint-free cloth. Wipe pearls with a soft damp cloth after wearing to remove perfume, hairspray and anything else likely to damage them.

If an item of jewellery is really dirty then professional cleaning will be necessary using an ultrasonic cleaner with cleaning solutions and/or special buffing wheels.

Please
contact us for further advice if you are unsure about cleaning.

Frequency Asked Questions


Why has my pearl discoloured / flaked?

Pearls are the most delicate item in your jewellery box. A pearl has a soft porous surface made up of many layers of nacre. As pearls are alkaline it is easy for them to become affected by acids (perfumes, soaps, chemicals), and frequent wear (sweat is acidic) which will cause discolouring or flaking.

Do not use soap or ordinary jewellery cleaner when washing pearls. Only use products designed for pearls. Please also see the pearl care information on pearls.co.uk.


I have had a reaction to my jewellery

All Clogau jewellery is made to the appropriate EU standards and should not cause a reaction. Some people have particular sensitivities to gold and silver and if this is the case you may find that Clogau jewellery also causes a reaction. Sometimes a reaction can happen if your jewellery is too tight. Also, if air cannot circulate around the item and onto your skin, a red sore spot can appear. This is not a reaction to the jewellery and is caused by your jewellery being too tight.

If your jewellery is too tight you can experience a build-up of soap, washing up liquid etc. underneath the item that isn’t being rinsed away by hand washing and this can also cause a reaction. This is quite common with wedding rings that are never taken off.


My piece of jewellery is discoloured

Discolouring of gold or silver jewellery usually occurs when the metal has been exposed to a chemical. For example, swimming in a pool will cause silver to discolour due to the chlorine content in the water. Even being in the same room as a swimming pool can cause tarnishing. Generally as a rule if you can smell chlorine your silver jewellery is already being affected.

Silver is particularly affected by sulphides. When a car or lawn mower burns gasoline, or an electric plant burns coal, it generates air pollution such as sulphur dioxide. This goes into the air and circulates everywhere. As soon as you notice your silver jewellery tarnishing it should be cleaned using a silver cleaning solution. If left, the tarnish can penetrate the jewellery so deeply that it is permanently damaged.

All Clogau silver jewellery is rhodium plated to minimise tarnishing but care should still be taken.


My earring backs are too loose or too tight

This is quite subjective. As long as an earring back doesn’t fall off on its own or is so tight you can’t get it on or off this would fall within the acceptable range.


My enamel piece of jewellery is discoloured

Cold enamel is very sensitive to tarnishing. Fake tan, perfumes and moisturisers can all cause it to discolour. If you notice your jewellery discolouring it should be removed, cleaned and stored correctly until its next wear.


My diamonds looks cracked / dirty

Clogau use VS1 and SI diamonds. This means the stones are very slightly included or slightly included. It will be very hard to see inclusions with the naked eye and is likely your diamond just needs a good clean.

It is extremely unlikely your diamond has cracked as they are one of the hardest minerals on the earth. We offer a clean and polish service as do many high street jewellers.



My Capstone bracelet is stretching

The elastic inside your bracelet will stretch slightly over time, this is normal. If you consider your bracelet to have stretched a lot in a short space of time (weeks instead of years) please arrange a return online, email us at sales@clogau.co.uk or phone us on 0845 606 88 77.

 

 


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