Whether you wish to return, exchange, service or repair your item(s), you can arrange a return quickly and easily online.
Please see the below information that most applies to your return to find out if your item(s) is suitable.
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Video: How to return your item
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Please note, for all returns:
Only items purchased through Clogau Gold directly (via website, phone or mail order) can be returned here. Any items purchased via a Clogau stockist should be returned to the stockist.
You are responsible for arranging and funding any return, unless the item is faulty or dispatched in error by us. Where the item is faulty or dispatched in error, Clogau Gold will only reimburse returns made within the UK (excluding International) after the item(s) has been assessed by us.
When returning items you must obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Furthermore, returns must be made via a secure postal service method which carries a level of adequate insurance cover.
If you need any assistance, please view our simple step-by-step guide on how to arrange your return online.
We offer all of our direct customers (excluding retailers) a 14-day "no quibble" money-back returns policy: if for any reason you are unsatisfied with your Clogau Gold jewellery, you may return it unworn and in its original presentation packaging, and within 14 days of receipt for a full refund or exchange. This policy does not apply to earrings (for hygiene reasons), soldered or engraved items, which cannot be returned (this does not affect your statutory rights).
Returns may be subject to postage charge, depending on circumstance.
If the item(s) you want are more expensive than the original item(s), please have your credit/debit card details to hand and we will process payment for the additional amount required.
If the items(s) you want are less expensive than the original items(s), we will reimburse your credit/debit card or your PayPal account (depending on your initial form of payment) for the difference in cost.
Postage costs are applicable to exchanges made during the 14-day period.
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We pride ourselves on producing high quality jewellery and watches, however, if your jewellery or watch has a manufacturing fault, please return it to us so that we can assess the item before handing it to our craftsmen.
If your jewellery or watch is damaged in any way that does not appear to be a manufacturing fault (for example, if it was accidentally damaged), we will discuss with you any repair options and costs before proceeding.
Items returned for repair may be subject to postage costs if not covered by warranty.
Items with a sentimental value: It is important to inform Clogau Gold of any jewellery you are returning that may hold sentimental value. Ordinarily, if an item is unrepairable Clogau will send a replacement, however, this is not an appropriate solution if sentiment is an issue. Please make Clogau aware of returned items with sentimental value by ticking the appropriate box during the 'Order and return details' stage of the online returns process.
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For a small charge, plus postage, we are able to service your Clogau Gold jewellery. This includes professional cleaning and/or polishing.
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The Clogau Gold two-year manufacturer warranty covers your Clogau Gold jewellery and watches against manufacturing faults from the date of purchase. To be covered, the item must have been purchased either directly from Clogau Gold or from an approved Clogau Gold stockist and must exhibit a manufacturing fault or mechanical failure of watch movement parts.
Arrange an online return now
Refunds or exchanges on items purchased from an approved Clogau Gold stockist must be addressed to the stockist, and not Clogau Gold directly. If the place of purchase no longer exists, or cannot accept the item for any other reason, please arrange a return via Clogau directly and state this within the 'Reasons for return' section.
To obtain service under the warranty, proof of purchase is required. Should your jewellery or watch prove defective (at our discretion) following a stringent quality control inspection within two years from the date of purchase, you will be entitled to either a repair free of charge, replacement with the same item, a replacement with a succeeding item if the returned item has been discontinued, an exchange for an item of the value stated on the receipt or a credit to the purchase value stated on the receipt.
See full warranty Terms & Conditions