Can I return my item?
Yes, apart from earrings (for hygiene reasons) and engraved items. So if you're unsatisfied with your item for any reason, you may return it unworn and in its original packaging within 14 days of receipt for a full refund or exchange. Returns may be subject to postage charge, depending on circumstance. Organise a return online or call us on 0845 606 88 77. Read more about our returns policy.
How to look after your jewellery
There are 3 main ways to care for any piece of jewellery:
- Ensure that it doesn’t come into contact with household solutions such as hair spray, perfumes, cleaning products, bleach, etc.
- Store it in a compartmentalised, anti-tarnish jewellery box to avoid scratches and tarnishing.
- Periodically polish it with a soft jewellery polishing cloth with tarnish preventative to help keep your gold and silver pieces lustrous and shining.
More about jewellery care.
How will my item arrive in the post?
Every order we send will arrive in an anonymous package, without any Clogau branding. So don’t worry if you're buying a gift for someone, we won’t spoil the surprise.
When will my order arrive?
Orders of £249.99 or less are sent by Royal Mail Recorded Signed For™ (which takes up to 12 days to arrive, excluding Sundays). You can upgrade your postage to FedEx next-day delivery for £7.00.
Orders totaling £250 or more are sent by FedEx next-day delivery which is guaranteed by FedEx to reach you by the next working day (excluding bank holidays) if your order is received before 4pm and in stock. All deliveries require a signature on delivery. During very busy periods however, your order may be despatched the next working day.
All orders delivered to non-UK addresses cost £12.50 and are posted by Royal Mail Airsure®. A signature is required on delivery.
All first orders must be delivered to your billing address for fraud prevention reasons. This restriction also applies when you place your first order on our website.
You can track orders placed on this website by clicking on the ‘Order Tracking/History’ link after you have signed in to your account. For telephone or mail orders, simply call us on 0845 606 88 77.
Can I have my item engraved?
At present we can engrave onto a select number of Clogau items. We indicate when an item is engravable by putting the word "Engravable" in the description box above. You can also check which items can be engraved here.
Can I have my item gift wrapped?
A gift box adds the most perfect finishing touch, and creates that all-important
first impression – and our Clogau gift boxes do just that with a combination of black card, black tissue paper, a golden bow and a message
card for just £5.50.
Your gift can be delivered either to you or direct to the recipient (so long as it’s not your first order, in which case we can only deliver to your billing address for anti-fraud purposes) with a card containing a message from you. You can choose to have it delivered flat-packed or fully wrapped.
Gift boxes come in two sizes. Large items such as bangles, bracelets, necklaces, and watches are gift-boxed in the larger box. Small items such as earrings, pendants, rings, cufflinks, charms and brooches are gift-boxed in the smaller box.
Is Welsh gold included in my jewellery?
Yes. Every piece of Clogau jewellery contains a touch of rare Welsh gold extracted from the Clogau St. David's Gold Mine in Bontddu, Snowdonia, North Wales. To certify this, our jewellery is stamped with a unique Welsh Dragon mark, a Clogau logo and comes with a Certificate of Authenticity. |
Does this item come with warranty cover?
Yes. However, you must fill-in and return the warranty form that comes with your order within 30 days of purchase. Alternatively, you can register for warranty online.
What does your warranty cover me for?
Our extended warranty scheme covers your Clogau Gold jewellery or watch against all manufacturing faults for 2 years, no matter where you purchased it from, when you register your item/s with us.
I'm thinking of buying a pendant. Can I have my chain extended?
We offer a choice of two extension chains - a silver version (code: SLEXT) and a gold version (code: GEXT). Both are 2.5 inches (63mm) long.
Please note that these cannot be bought separately or be fitted onto an old Clogau item - you have to buy a Clogau pendant and extension chain together.
What do I get with my order?
- Certificate of authenticity certifying the content of rare Welsh gold from the St. David’s Gold Mine in Bontddu, Snowdonia
- Clogau-branded black polishing cloth
- Luxury Clogau-branded packaging
- Warranty form which you can complete and return to receive 2 years of free warranty cover.
How can I pay for my order?
Mastercard, VisaDebit, Switch, Maestro, Delta, Visa, Visa Electron and PayPal. Or you can pay over the phone by calling us on 0845 606 88 77.
Where can I find more details about this product?
The full specifications of this item are to be found further up this page in a section labeled "Specifications".
I need assistance with my order. Can I speak to someone?
If you need to speak to someone about any aspect of our jewellery or services, please phone us on 0845 606 88 77 (lines open Mon-Fri, 9am-5pm). Alternatively you can email us at enquiries@clogau.co.uk
How do I find out my ring size?
You can find your ring size by using our online ring sizer.
Can I order a brochure?
You're more than welcome to have a copy of the latest Clogau brochure/s sent to your door free of charge. Just fill-in your details on our brochure request page and we'll send a copy to you as soon as we can. If you're already on our mailing list, we'll send you a copy automatically and you don't need to request a copy.
Can I use my discount code/gift voucher?
Of course you can. We'll ask for it during your online order when it's time to pay.
Do you have an ethical sourcing policy?
Yes. Clogau is a company that prides itself on creating jewellery that is not only beautiful, but also expertly handcrafted to a consistently high quality using ethically mined gold and conflict-free diamonds.
If you want to know more, we have an ethical policy guide on our corporate website which includes information on where our Welsh gold is sourced from and how it was mined, our manufacturing techniques, our conflict-free diamonds, our 7 stage quality control process, our policies, our memberships to several highly esteemed associations that guarantee the quality of our jewellery and also the support we give to several charities including Marie Curie Cancer Care and Hope House Children's Hospices. |