Jewellery care and cleaning

When you have something you treasure, you want to make sure it always looks as good as new. Maintaining the finish and value of your gold and silver jewellery is quite easy. Simply follow these simple steps...

Protect from chemicals and physical damage

Take off your jewellery especially rings when doing household chores, gardening or DIY. They could become damaged by knocking out stones or coming into contact with abrasive materials which discolour metal.

Remove your jewellery when taking a shower or bath, swimming or washing-up. Soap, detergents, salt water and chlorine can tarnish jewellery. Always allow perfume, aftershave, hairspray or medication to dry before wearing your jewellery. Spraying onto your jewellery, however small, can tarnish gold and silver and make pearls turn yellow.

Remove your rings before applying nail polish remover.

Settings can get clogged up with soap and hand cream. Remove gem-set jewellery before washing hands and using cream.

Store in a clean, anti-tarnish environment

Keep your jewellery items separate in a compartmentalised jewellery box to avoid scratches. Diamonds scratch other jewellery items so keep them wrapped up or separate.

Please store your Clogau items in an anti-tarnish environment. Our presentation boxes that come supplied with our jewellery are not designed for long-term storage.

Always store pearls in a lined box or silk/cloth pouch not in plastic bags.

Clean periodically with soft polishing cloth

Silver can go black when exposed to acidic perspiration and/or the atmosphere. Gold is not as reactive to air and skin but still needs to be checked. A soft jewellery polishing cloth with tarnish preventative will help keep your gold and silver pieces lustrous and shining. Take care not to polish too enthusiastically.

Jewellery set with gems can be brought to life by careful cleaning with a soft brush and soapy water. Dry thoroughly with a lint-free cloth. Wipe pearls with a soft damp cloth after wearing to remove perfume, hairspray and anything else likely to damage them.

If an item of jewellery is really dirty then professional cleaning will be necessary using an ultrasonic cleaner with cleaning solutions and/or special buffing wheels.

Please contact us for further advice if you are unsure about cleaning.

Looking after white gold rings

White gold has become a popular metal of choice and keeping white gold rings, pendants, earrings and other items in good condition can be tricky. Before we start, let’s have a look at what white gold actually is.

What is white gold exactly?

White gold rings are of course not pure gold, but are an alloy of gold and more often than not, nickel, palladium or silver. Whatever combination the alloy is, it still remains a yellowy colour. To get the clear whiter colour, they are plated with rhodium. Rhodium is highly reflective, extremely durable and does not tarnish easily.

Over the years however, natural erosion can occur. The main concern is with the rhodium wearing off. Thankfully, re-plating your beautiful jewellery with rhodium once more is relatively easy and cheap.

How to care for white gold

In between these times, there are a few things you can do to extend the rhodium’s life. White gold wedding rings for example can be cleaned using a solution of equal parts ammonia and water, although if your wedding rings have any pearls or gems, please ask your local jewellers for advice.

If you have concerns about using ammonia solutions, you could use an ultrasonic machine which uses water and vibrations to clean intricate jewellery pieces.

Perhaps the best way of keeping your jewellery at show room standard, is to store it in a cloth box. Although this is not easily done as we of course want to wear our jewellery! However, a quick wipe down with a dust cloth and storing in a box when not in use, or at times when you know you will be handling chemicals or are likely to do be taking part in activities that may risk your items, will help.

If you would like any advice on how to care for your white gold rings, or perhaps other items such as gold wedding rings and silver eternity rings, please contact us here at Clogau. We are very proud of each piece of Clogau jewellery and are more than happy to advise where required.

Our Watches and ATM classification

Watches normally have an ATM classification which relates to their degree of water resistance.

ATM is a measure of atmospheric pressure at sea level. 3ATM means the watch can withstand 3 times the atmospheric pressure at sea level and 5ATM to 5 times the atmospheric pressure at sea level. This can sometimes cause confusion as some people interpret this as how far the watch can be taken underwater before it is compromised. This is incorrect. As rain water splashes against your watch it hits it with a degree pressure. This is what the ATM measurement relates to; the pressure of splashes against your watch.

Clogau watches have a water-resistant rating of either:

3ATM or 30m (3 Bar)
5ATM or 50m (5 Bar)

These make them suitable for everyday use and resistant to modest water/rain splashes. They are not suitable for swimming, showering, bathing, diving or water sports so you will need to remove your Clogau watch before taking part in these activities. It’s also important to remove your watch before entering a steam room or a sauna. Extreme heat can cause damage to the watch seals and condensation can form inside the watch.

Please note: any water damage to your watch is not covered under warranty.

Frequently Asked Questions

Why has my pearl discoloured / flaked?

Pearls are the most delicate item in your jewellery box. A pearl has a soft porous surface made up of many layers of nacre. As pearls are alkaline it is easy for them to become affected by acids (perfumes, soaps, chemicals), and frequent wear (sweat is acidic) which will cause discolouring or flaking.

Do not use soap or ordinary jewellery cleaner when washing pearls. Only use products designed for pearls.

I have had a reaction to my jewellery

All Clogau jewellery is made to the appropriate EU standards and should not cause a reaction. Some people have particular sensitivities to gold and silver and if this is the case you may find that Clogau jewellery also causes a reaction. Sometimes a reaction can happen if your jewellery is too tight. Also, if air cannot circulate around the item and onto your skin, a red sore spot can appear. This is not a reaction to the jewellery and is caused by your jewellery being too tight.

If your jewellery is too tight you can experience a build-up of soap, washing up liquid etc. underneath the item that isn’t being rinsed away by hand washing and this can also cause a reaction. This is quite common with wedding rings that are never taken off.

My piece of jewellery is discoloured

Discolouring of gold or silver jewellery usually occurs when the metal has been exposed to a chemical. For example, swimming in a pool will cause silver to discolour due to the chlorine content in the water. Even being in the same room as a swimming pool can cause tarnishing. Generally as a rule if you can smell chlorine your silver jewellery is already being affected.

Silver is particularly affected by sulphides. When a car or lawn mower burns gasoline, or an electric plant burns coal, it generates air pollution such as sulphur dioxide. This goes into the air and circulates everywhere. As soon as you notice your silver jewellery tarnishing it should be cleaned using a silver cleaning solution. If left, the tarnish can penetrate the jewellery so deeply that it is permanently damaged.

All Clogau silver jewellery is rhodium plated to minimise tarnishing but care should still be taken.

My piece of jewellery is damaged

The beauty of our jewellery is that each piece is designed to the finest detail to really capture the essence of the story behind it; as a result the wear ability of certain pieces is different. For example a wedding ring is designed to be worn every day and can cope with hard wear and tear, on the other hand a delicate filigree ring will not fare well if subjected to the same wear as a wedding ring.

For the more delicate jewellery the design can be more creative and stylish as they are designed most for occasional wear, however for the hard wearing pieces the design is slightly simpler for the purpose of wearing on a daily basis. Therefore more care must be taken when wearing one of our more delicate pieces. 

It is also important to remember that harsh chemicals will affect all jewellery if regularly exposed to it.

My earring backs are too loose or too tight

This is quite subjective. As long as an earring back doesn’t fall off on its own or is so tight you can’t get it on or off this would fall within the acceptable range.

My enamel piece of jewellery is discoloured

Cold enamel is very sensitive to tarnishing. Fake tan, perfumes and moisturisers can all cause it to discolour. If you notice your jewellery discolouring it should be removed, cleaned and stored correctly until its next wear.

My diamonds look cracked / dirty

Clogau use VS1 and SI diamonds. This means the stones are very slightly included or slightly included. It will be very hard to see inclusions with the naked eye and is likely your diamond just needs a good clean.

It is extremely unlikely your diamond has cracked as they are one of the hardest minerals on the earth. We offer a clean and polish service as do many high street jewellers.