To help us provide the best possible service, we may collect and maintain certain information regarding, for example billing and delivery information in accordance with the Data Protection Act. We protect and enforce the confidentiality of this information very strictly.
However, from time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you (please see section on the Abacus Alliance below). We will only do this if you have opted-in to receive such communications, for example when you completed a data capture form or placed an order with us.
We require a certain amount of personal information from you when you do any of the following:
To ensure the highest level of security when using our website especially when purchasing online we use a secure server which uses Secure Socket Layer (SSL) technology, this ensures that your credit/debit card transaction and personal details are completely secure. This is shown by the 'closed padlock' symbol at the bottom of the browser window or the 's' that appears after the http in the browser address bar. Each order is processed through a fraud checking system as well as authentication process before it is confirmed.
When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet.
We advise that you do not send orders via email, as we cannot guarantee any secure transmission of details via this method. If you are still unsure about our secure online payment feel free to place your order by phone on 0845 606 8877 (9am-5pm Monday-Friday). We cannot be held liable if an event beyond our control results in loss to you.
When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. They do not contain any personal information about you and cannot be used to identify an individual user.
They help us to recognise you when you visit the website. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.
You can choose not to accept cookies by changing the settings in your Internet Browser however this may cause some web pages not to function properly and may refuse you access to certain services.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children's products for purchase by adults.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.