CLOGAU COMPOSE TERMS & CONDITIONS
These terms and conditions are for our direct consumers only and govern your use of www.clogaucompose.com (the ‘site’) and the purchase of goods and services from Clogau including the Clogau Boutique and Clogau Outlet stores. Here, you will also find information on orders and returns, your privacy and your security on the pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us. In these terms and conditions, “we”, “us”, “our” and Clogau means Clogau Gold of Wales Limited.
You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.
CLOGAU COMPOSE RETURNS
14-day money-back returns policy
We offer all of our direct customers (excluding retailers) a 14-day “no quibble” money-back returns policy: if for any reason you are unsatisfied with your Clogau jewellery, you may return it unworn and in its original presentation packaging, and within 14 days of receipt for a full refund or exchange.
Returns, exchanges and repairs
You have a legal obligation to take reasonable care of the goods when they are in your possession. Our returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the “Defective and damaged items” section below.
This returns policy only applies to items purchased via Clogau directly and not from one of our Clogau Compose Retail Partners. Items purchased via an approved Clogau Compose Retail Partner must be returned to its original place of purchase.
A prompt refund of the price of the goods will be issued once all the criteria above are met. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. Where the item is faulty or dispatched in error, Clogau will only reimburse returns made within the UK (excluding international) after the item(s) has been assessed by us.
CLOGAU COMPOSE WARRANTY
The Clogau Compose two-year manufacturer warranty covers engagement and wedding rings purchased directly from Clogau Boutique Stores or from an approved Clogau Compose Retail Partner.
To be eligible for the warranty, (1.0) the purchaser or recipient must register the item(s) by (1.1) completing the online form at www.clogaucompose.com/warranty (1.2) within 30 days from the date of purchase. (1.3) To obtain service under the warranty proof of purchase is required. (1.4) Should Clogau receive warranty registration after 30 days from the date of purchase (which can be later verified with proof of purchase), the item(s) will be covered by our standard one-year manufacturer warranty. (1.5) When Clogau Compose customers purchase a ring, they receive a ‘Clean, Care, Protect’ card which acts as the warranty document that they need to keep up to date by sending their ring back to us annually to get it checked to keep the warranty valid.
(2.0) When registering for Extended Warranty online at www.clogaucompose.com/warranty, confirmation of registration will be provided to you.
(3.0) The warranty covers Clogau Compose jewellery manufacturing faults, (3.1) Clogau reserves the right to determine the validity and nature of each warranty claim. (3.2) Should your jewellery prove defective within two years, at our discretion, you will be entitled to (3.3) a repair free of charge or a replacement with: (3.4) the same item or (3.5) replacement with a succeeding item if the returned item has been discontinued or (3.6) an exchange for an item of the value stated on the receipt or (3.7) a credit to the purchase value stated on the receipt. (3.8) The warranty does not apply if the jewellery exhibits: (3.9) normal wear and tear, (3.10) resize or alteration, (3.11) accidental or wilful damage, (3.12) misuse by any party, (3.13) repair by a third-party, (3.14) failure to follow Clogau jewellery care guidelines. (3.15)
(4.0) If your warranty covered item has been repaired by Clogau, you do not need to re-register for warranty, as the original cover still applies.
(5.0) Clogau Compose jewellery bears unique hallmarks and marks. Without these marks the warranty is void.
*(6.0) Refund on an item not directly purchased from Clogau must be addressed to the point of sale of the approved Clogau Compose Retail Partner from where the item was originally purchased.
CLOGAU COMPOSE DELIVERY
Clogau Compose engagement rings are bespoke items, made-to-order and as such have a lead time of between 2 – 7 weeks. Your Clogau Compose Retail Partner will be able to confirm the lead time for your specific bespoke ring depending on the combinations and variations you choose. We will use all reasonable endeavours to deliver the goods within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
DELIVERY OF CLOGAU COMPOSE GOODS OUTSIDE EUROPE
It is currently not possible to purchase Clogau Compose engagement and wedding rings outside of the UK.
CLOGAU COMPOSE STANDARDS
All Clogau Compose engagement and wedding rings are hand polished and finished. All diamonds are hand selected for purity and colour. Diamond weights quoted are the average carat weight per piece and the primary stone in engagement rings is specified as such and is supplied with a GIA certificate to guarantee its status, unless otherwise indicated and this weight can fluctuate upwards only.
Clogau have carefully selected three colour choices for customers to choose from for their diamonds; D is our best; G is very close to the best and I is for those on a tighter budget who still want a beautiful and white diamond. Diamonds are graded from FL (flawless) to I3 (not recommended). When Clogau Compose customers start composing their ring they can choose from SI1 (slightly included), VS2 (very slightly included) and VS1 (very slightly included, Clogau’s best) diamonds. The ideal carat weight for an engagement ring will depend on the size of the wearers’ finger and their budget. All diamonds used on Clogau Compose rings are good cut proportions and as such will achieve a wonderful sparkle and brilliance.
For every item containing multiple diamonds, we list the average weight of the diamonds in the shank as well as the primary stone in engagement rings which comes with a GIA certificate to guarantee its status. Where we state the total diamond carat weight, this may vary plus 0.05 carats only from the weight stated. Clogau is committed to offering high-quality diamonds. We share the public’s concern regarding conflict-free diamonds and we only purchase diamonds which comply completely with the Kimberley Process requirements.
CLOGAU COMPOSE APPROPRIATE WEAR
The beauty of Clogau Compose fine jewellery is that each piece is designed to the finest detail to really capture the essence of the story behind it. For example a wedding ring is designed to be worn every day and can cope with hard wear and tear; on the other hand a delicate engagement ring will not fare as well if subjected to the same wear as a wedding ring. It is also important to remember that harsh chemicals will affect all jewellery if regularly exposed to it. All fine jewellery, metal and diamond rings must be worn with care and if expected to last a life time should be removed when undertaking manual tasks such as gardening. All settings and diamonds should be checked on an annual basis as part of the Clogau ‘Clean, Care, Protect’ warranty agreement.
CLOGAU COMPOSE MEASUREMENTS AND WEIGHTS
All measurements and weights are approximate and have been rounded up or down to the nearest quarter-inch, centimetre, millimetre or gram. While every effort has been made to ensure these measurements and weights are correct, Clogau accepts no responsibility or liability whatsoever with regard to stated sizes or weights in or Clogau Compose brochure or on our websites, www.clogaucompose.com, www.clogau.co.uk and www.clogauoutlet.co.uk. Clogau allows a 10% tolerance rate between items. If you are in any doubt about any of the sizes or weights, please either telephone us on 0845 606 88 77, email us on email@example.com or visit your Clogau Compose Retail Partner.
CLOGAU COMPOSE CONTRACT FOR SALE OR SERVICES
The description of the goods, services, price, currency, VAT and delivery costs are set out on the order page. The advertising of products and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and Clogau until you receive the confirmation of order email. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing and stock levels. When you place an order direct with Clogau, payment is taken immediately at the point of order, whether the item(s) is in stock or not. Once we accept your order, you shall pay the price for the goods or services plus VAT and delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your “confirmation of order” e-mail for your records.
In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
These terms and conditions cannot be varied except by changes made by Clogau on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods.
CLOGAU COMPOSE CANCELLATIONS AND EXCHANGES
These rings are bespoke and as such made to order. No exchanges can be made unless the goods are deemed faulty or damaged. Should you wish to cancel your order, you must do so with your Clogau Compose Retail Partner with whom you placed your order. Their individual Terms & Conditions may apply.
CLOGAU COMPOSE DEFECTIVE AND DAMAGED ITEMS
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact your Clogau Compose Retail Partner with whom you placed the order as soon as possible.
DISCLAIMER AND LIABILITY
All Clogau Compose fine jewellery shown on our websites are not shown to scale and are for illustration purposes only. All of the diamonds used in Clogau Compose jewellery are from non-conflict countries. E&OE Clogau reserves the right to change prices or specification without prior notice.
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Clogau works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us.You should keep such passwords and user names confidential at all times.
If you are not satisfied with the site, then please email us with your comments.
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
If you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our sole discretion refund to you the price for the repair of the goods. We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items.
We will not be liable for loss of or damage to any item left for repair which you do not reclaim within 6 calendar months, or for the receipt for the item if it has been lost or cannot be produced.
To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed £1,000 or the value of the goods to which a claim is relevant, whichever is the greater.
Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
In the case of repairs and engraving we strongly advise that you maintain adequate insurance for your jewellery while it is in our possession.
COOL OFF PERIOD
Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund. However, our 14-day money-back returns policy extends your ability to return an unsatisfactory online purchase for up to 14 days.
This site and its contents will not constitute the basis for any contractual commitment between Clogau and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Clogau would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Clogau to sell products.
Your use of this site and any contract between you and Clogau for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion. Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them, pursuant to the Contracts (Rights of Third Parties) Act 1999.
Clogau Gold of Wales Limited is registered in England and Wales under registered no 2146156 and whose registered office is at Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK and who all trade under the name “Clogau Gold of Wales Limited”. The VAT registration number for Clogau Gold of Wales Limited is 713 6009 65.
COPYRIGHT AND OTHER RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Clogau. All rights are reserved.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Clogau or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.
Clogau guarantee that all of the diamonds set in our Clogau Compose engagement and wedding rings have been ethically sourced, responsibly crafted, and originate from a conflict free area. Since early 2003, the World Diamond Council has worked successfully with the United Nations and governments from around the world, to introduce a system to prevent trade in conflict diamonds that is known as the Kimberley Process. All of our suppliers operate within the Kimberley Process Certification Scheme, and we require written guarantees that the diamonds supplied do not come from other conflict areas. This stringent diamond policy and its certifications are our guarantee that every Clogau Compose selected diamond is ethically sourced and 100% conflict free.
All of our Clogau Compose selected diamonds are GIA® certified. The certificates have been produced by an independent body and they tell us exactly what that diamond is in relation to the four C’s). All customers who invest in a Clogau Compose engagement ring will receive a report from the GIA® which is their assurance of their gemstone’s quality. We will supply you with a copy of the Clogau Compose GIA® certificate. A photograph of the certification on the rings girdle will be stored at Clogau Head Office.
PURE WELSH GOLD
Welsh gold has a history stretching back at least 2,000 years. Prized for its scarcity and origin, it has become one of the most sought-after golds in the world. Within every Clogau Compose engagement and wedding ring is a guaranteed measured amount of Welsh gold. In 2014, 2015 and 2016 Clogau Gold of Wales Ltd received a statement from the Edinburgh Assay Office in which they stated that they are satisfied with the quality management processes followed by Clogau Gold of Wales Ltd, and that a pre-determined quantity of Welsh gold is being included in the production of all Clogau items. Verifiable records are kept to provide a clear audit trail to support these assurances. To view a copy of this document in full, please click here.
CLOGAU COMPOSE WARRANTY
Every Clogau Compose engagement and wedding ring is accompanied by a warranty to guarantee peace of mind on this important and once in a lifetime purchase. The warranty guarantees that the Clogau Compose diamond you have chosen to be set has been ethically and responsibly sourced and crafted.
Along with the GIA certificate you receive with your ring(s), your Clogau Compose warranty clearly documents all aspects of your purchase including your diamond’s carat weight, total number of diamonds in the ring and shank, as well as the cut, colour and clarity of the primary diamond in your ring. Your warranty also guarantees that rare Welsh gold has been included, ensuring the status of your carefully crafted, bespoke engagement ring as the ultimate heirloom to be treasured forever.
COMPLIMENTARY AFTERCARE SERVICE
To ensure your Clogau Compose ring remains as beautiful as the day you bought it, we are delighted to offer you our complimentary Clean, Care, Protect service. Whether the ring you composed needs a professional clean and polish to revitalise its gleam or perhaps a claw needs re-pointing, Clogau will ensure your Clogau Compose ring is lovingly cared for and returned to you as soon as possible.
The complimentary two-year warranty period of your Clogau Compose ring provides you with a thorough aftercare service. All you will need to do is return the ring directly to Clogau along with the Clean, Care, Protect service card and proof of purchase. We will carry out the warranty request and return your ring to you as soon as we can. Each time your ring is rejuvenated, a note of the date and the services carried out will be noted, acting as a brief log of your rings’ aftercare.
Please send your ring(s) via a secure method to:
Clogau Gold of Wales Ltd
Unit 5, Kinmel Park
If you require any further information about the Clean, Care, Protect service available with your Clogau Compose ring then please don’t hesitate to contact us on 0845 606 8877 between 9am–5pm, Monday to Friday. Or email our in-house Clogau Compose warranty specialist at: firstname.lastname@example.org
TRADEMARKS & COPYRIGHT
Copyright © 2015 Clogau Gold of Wales Limited. All items featured in this brochure are copyright © of Clogau Gold of Wales Limited and may not be reproduced without permission. Clogau Compose and The Windsor Collection are registered trademarks of Clogau Gold of Wales Limited.
DATA PROTECTION NOTICE
To help us provide the best possible service, we may collect and maintain certain information, for example billing and delivery information in accordance with the Data Protection Act. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. Read our full Data Protection Notice on our website at www.clogau.co.uk/Privacy.aspx
Clogau Compose is an exclusive offering only available from our trusted and highly trained Clogau Compose Retail Partners. Because the very nature of the ring means that it is composed by you and crafted by Clogau, it is not possible to purchase a Clogau Compose engagement ring online. To locate your nearest Clogau Compose Retail Partner, please visit: www.clogaucompose.com or call us 0845 606 8877
Please note that not all Clogau Retailers stock Clogau Compose rings. This is an exclusive offering available only from a select number of retailers located around the UK. Please check where your nearest stockist is before you travel. https://www.clogau.co.uk/compose/composestockists.aspx