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Deliveries, returns and responses to customer queries.

Due to the unprecedented success of our AW20 launch things are taking a little longer than usual including deliveries, returns and responses to customer queries. Thank you for your patience and understanding.
Home Pendants and necklaces

Silver Always In My Heart Pendant

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Always In My Heart

Women's item. Sterling Silver and 9ct gold. 3SNHP4

Product review rating   31 Reviews
£120
Pre-order now (due 29/09/2020) You have 2 options: Pre-order now to reserve yours or Email me when it's back in stock

It is often said that love is the link that binds two hearts together. This is beautifully depicted in the Always in My Heart collection.

The Always in My Heart pendant can be given to someone who you hold dear, and will act as an every day reminder of a special bond. Contained within the pendant is rare Welsh gold

The Always in My Heart pendant features a beautifully handcrafted sterling silver heart, complimented by a smaller rose gold heart in the center and is complimented by an 18" (46cm) silver box chain.

Quantity
1

Contact-free deliveries
Rather than giving customers hand-held devices to sign for deliveries, Royal Mail will instead log the name of the person accepting the item. Read more

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Product info
Reviews (31 Review) Measurements Free Delivery Returns FAQ
See what our customers say about us

31 Customer Reviews

 4.9 out of 5 Overall

Fantastic customer service

Love it so much I bought the necklace and earrings

Mrs Sharon Williams, Bolton
30 Aug 2020

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Always an excellent service

The chain is perfect and was well worth the money

Miss Lisa Crawford, LL141SN
07 Aug 2020

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Beautiful pendant, good weight and chain is brilliant as can wear at different lengths.

Anonymous, Verified Customer
02 Aug 2020

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Fast efficient service lovely product

Loved my necklace want the earrings and bracelet to match now

Miss Vicky Owen, Tonypandy
19 Jul 2020

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Great product, rubbish customer service.

Good

Anonymous, Verified Customer
08 Jun 2020

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Beautiful as usual simple design but so effective

Miss Ellen Saunders, Aberdare S Wales
07 Jun 2020

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Again pleased with the item my daughter is waiting for her bracelet I do hope it comes as we will be returning it

Anonymous, Verified Customer
29 May 2020

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Excellent

Anonymous, Verified Customer
15 Apr 2020

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Excellent

Well made with solid chain.

Anonymous, Verified Customer
13 Apr 2020

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Great service

Sorry to say I received the earrings and not the necklace. I've chosen 5 stars because when I called they were so apologetic. Customer service was over and beyond what I would expect in these difficult times.

Miss Debra Johnson, Worthing
03 Apr 2020

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Product Description

It is often said that love is the link that binds two hearts together. This is beautifully depicted in the Always in My Heart collection.

The Always in My Heart pendant can be given to someone who you hold dear, and will act as an every day reminder of a special bond. Contained within the pendant is rare Welsh gold

The Always in My Heart pendant features a beautifully handcrafted sterling silver heart, complimented by a smaller rose gold heart in the center and is complimented by an 18" (46cm) silver box chain.

Specification

  • Pendant Fastening: Lobster Clasp
  • Pendant Chain style: Box
  • Pendant Chain length: 22" total chain length with jump rings at 20" and 18"
  • Pendant Motif height (mm): 20.2
  • Pendant width (mm): 25.6
  • Pendant Weight (g): 12.93
  • Hallmarked: 925
  • Product Type: 925 & 9ct Pendant

Free UK Delivery of your Always In My Heart Pendant

Order your Always In My Heart Pendant before 4pm on a working day and we'll despatch your Always In My Heart Pendant  the same day (stock permitting). During very busy periods (i.e., near Christmas and Valentine's Day) your order of a Always In My Heart Pendant may be despatched the next working day.

Free Upgrade to Next Working-Day Delivery with all orders over £249

Guaranteed by Royal Mail to reach you the next working day (excluding bank holidays) if you order your Always In My Heart Pendant before 4pm and your Always In My Heart Pendant is in stock.

Free International delivery with orders of £150 or more

Whether you live in Europe, the US, Canada, Australia or anywhere else outside the UK, you will receive FREE delivery with orders of £150 or more. (Orders below £150 are charged £10 for delivery).

Money-Back Returns. Don't like your Always In My Heart Pendant ? Doesn't fit? Don't keep it

Return your Always In My Heart Pendant for a full refund or exchange. (Except earrings and engraved items, unless they are received faulty). See our full returns policy for more details.

Extended Warranty Cover for 2 years. Extra peace of mind at no extra cost

Your Clogau Always In My Heart Pendant is protected against all manufacturing faults for 2 years with our free extended warranty cover. Register your Always In My Heart Pendant for extended warranty online.

Free £10 e-voucher

Place an order for £59 or more online and you'll receive a free £10 online voucher which you can use on any order of £99 or more on our website within 2 months.

Delivery Methods

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends).

All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).

Upgrading to next working-day delivery: If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.


Contactless deliveries from Royal Mail

In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?
If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak.

Web orders at www.clogau.co.uk

All orders at www.clogau.co.uk with UK addresses are delivered free, no matter how large or small.

Telephone orders

Telephone orders on 0345 606 88 77 of £149.99 or less to UK delivery addresses are charged £7.

Telephone orders on 0345 606 88 77 of £150 or more to UK delivery addresses are FREE.

International orders

All orders under £150 to non-UK addresses are charged £10. International orders of £150 or more are sent FREE of charge.

Returns

We offer all of our direct customers (excluding retailers) a 14-day “no quibble” money-back returns policy - except on earrings (for hygiene reasons), soldered items, gift cards engraved items and perfume that has been opened.

So if you are unsatisfied with your Clogau Always In My Heart Pendant for any reason, you may return it unworn and in its original presentation packaging, and within 14 days of purchase for a full refund or exchange.

Please note that you must return the Always In My Heart Pendant in perfect condition and in its original packaging.

Returns may be subject to postage charge, depending on circumstance.

Please see our full Returns Policy for full details.

In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?

If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak

We give you a 14 day “no quibble” money-back guarantee on all items except earrings, soldered items, engraved items and opened fragrances. So if you're unsatisfied with your Clogau jewellery or watch for any reason, you can return it unworn and in its original packaging, and within our return dates, for a full refund or exchange.

Organise a return online or call us on 0345 606 88 77. Read more about our returns policy.

There are 3 main ways to care for your jewellery:

• Ensure that it doesn’t come into contact with household solutions such as hair spray, perfumes, cleaning products, bleach, etc.

• Store it in a compartmentalised, anti-tarnish jewellery box to avoid scratches and tarnishing

• Periodically polish it with a soft jewellery polishing cloth with tarnish preventative to help keep your gold and silver pieces lustrous and shining.

Every order we send will arrive in an anonymous package, without any Clogau branding. So don’t worry if you're buying a gift for someone, we won’t spoil the surprise.

Orders of £249.99 or less are sent by Royal Mail Recorded Signed For™ (these usually arrive within a few days but can take up to 12 days on rare occasions, excluding Sundays). You can upgrade your postage to next working-day delivery for £7.00.

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends) if you place your order before 4pm and all of your items are in stock. During very busy periods (such as Christmas) your order may be despatched the next working day.

Orders delivered to non-UK addresses below £150 cost £10. Orders of £150 or more to non-UK addresses are delivered FREE of charge.

Yes, even if it is your first order with us.

Yes, but you must have an online account with us (which is free of course). Simply click the ‘Order Tracking/History’ link once you have signed in to your account.

A gift box adds the perfect finishing touch, and creates that all-important first impression – and our Clogau gift boxes do just that with a combination of black card, black tissue paper, a golden bow and a message card for just £5.50.

Your gift can be delivered either to you or direct to the recipient with a card containing a message from you. You can choose to have it delivered flat-packed or fully wrapped.

Gift boxes come in two sizes. Large items such as bangles, bracelets, necklaces, and watches are gift-boxed in the larger box. Small items such as earrings, pendants, rings, cufflinks, charms and brooches are gift-boxed in the smaller box.

Yes. Every piece of Clogau jewellery contains rare Welsh gold. To certify this, our jewellery is stamped with a unique Welsh Dragon mark and a Clogau logo.

All jewellery items and watches come with one year manufacturer's warranty as standard. However, you can also register online for extended 2 year warranty cover within 30 days of purchase.

Our extended warranty scheme covers your Clogau jewellery or watch against all manufacturing faults for two years, no matter where you purchased it from, when you register your item/s with us.

You can extend your pendant or necklace by up to 4 inches with our selection of extension chains in different gold and silver types.

• Clogau-branded black polishing cloth
• Clogau-branded packaging
• Clogau booklet explaining all aspects of our jewellery – where our Welsh gold comes from, our heritage, how to care for your jewellery, our diamonds and gemstones, our 2 year warranty scheme, and much more.

Clogau Certificate of Authenticity

Mastercard, VisaDebit, Switch, Maestro, Delta, Visa, Visa Electron and PayPal. Or you can pay over the phone by calling us on 0345 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges).

The full specifications of this item are to be found further up this page in a section labelled "Specifications".

If you need to speak to someone about any aspect of our jewellery or services, please phone us on 0345 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges). Alternatively you can email us at sales@clogau.co.uk

You can find your ring size by using our online ring sizer.

At present we can engrave onto a select number of Clogau items. We indicate when an item is engravable by putting the word "Engravable" in the description box above. Check which items can be engraved.

Of course you can. Just fill-in your details on our brochure request page and we'll send a copy to your door as soon as possible. If you're already on our mailing list, we'll send you a copy automatically so you don't need to request a copy.

Yes. We'll ask for it during your online order when it's time to pay.

Yes. Clogau is a company that prides itself on creating jewellery that is not only beautiful, but also expertly handcrafted to a consistently high quality using ethically mined gold and conflict-free diamonds.

If you want to know more, we have an ethical policy guide on our corporate website which includes information on where our Welsh gold is sourced from and how it was mined, our manufacturing techniques, our conflict-free diamonds, our 7 stage quality control process, our policies, our memberships to several highly esteemed associations that guarantee the quality of our jewellery and also the support we give to several charities including Marie Curie Cancer Care and Hope House Children's Hospices.

Watches normally have an ATM classification which relates to their degree of water resistance.

ATM is a measure of atmospheric pressure at sea level. 3ATM means the watch can withstand 3 times the atmospheric pressure at sea level and 5ATM to 5 times the atmospheric pressure at sea level. This can sometimes cause confusion as some people interpret this as how far the watch can be taken underwater before it is compromised. This is incorrect. As rain water splashes against your watch it hits it with a degree pressure. This is what the ATM measurement relates to; the pressure of splashes against your watch.

Clogau watches have a water-resistant rating of either:

3ATM or 30m (3 Bar)
5ATM or 50m (5 Bar)

These make them suitable for everyday use and resistant to modest water/rain splashes. They are not suitable for swimming, showering, bathing, diving or water sports so you will need to remove your Clogau watch before taking part in these activities. It’s also important to remove your watch before entering a steam room or a sauna. Extreme heat can cause damage to the watch seals and condensation can form inside the watch.

Please note: any water damage to your watch is not covered under warranty.

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Payments we accept

Credit subject to status and affordability. Terms and Conditions apply. Clogau Gold of Wales Limited are a credit broker offering finance from a restricted range of finance providers, we are Authorised and Regulated by the Financial Conduct Authority.