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If you want to treat someone special to a piece of unique Clogau jewellery but want to leave the choice up to them, or if you're in a hurry and can't wait for the post, then a Clogau email voucher is the perfect gift!Simply select the desired value of the voucher, from £25 to £100, and the voucher will be emailed to the recipient, along with a personal message from you.The recipient can then spend their voucher (to include £1 minimum spend when ordering on line, this is not applicable when ordering by phone or in store) either on this website or at any Clogau store.
Orders of £1200 or more come with the option of 0% finance. Pay 10% or more deposit today and pay the remaining balance over several months with 0% interest. FAQ about finance
The usual very high standard.
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First Class Service
Order your Email Voucher before 4pm on a working day and we'll despatch your Email Voucher the same day (stock permitting). During very busy periods (i.e., near Christmas and Valentine's Day) your order of a Email Voucher may be despatched the next working day.
Guaranteed by FedEx to reach you the next working day (excluding bank holidays) if you order your Email Voucher before 4pm and your Email Voucher is in stock.
Return your Email Voucher for a full refund or exchange. (Except earrings and engraved items, unless they are received faulty). See our full returns policy for more details.
Your Clogau Email Voucher is protected against all manufacturing faults for 2 years with our free extended warranty cover. Register your Email Voucher for extended warranty online.
Place an order for £99 or more online and you'll receive a free £10 online voucher which you can use on any order of £99 or more on our website within 2 months.
All orders of £250 or more to the UK are despatched via FedEx next working-day delivery to guarantee delivery the next working day (excluding weekends). See more information about next working-day deliveries in the section below.
All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).
Upgrading to next working-day delivery: If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.
All deliveries require a signature. If nobody is at the delivery address, the delivery driver will leave a card with a telephone number on for you to make alternative arrangements. Orders are fully insured by us whilst in transit with Royal Mail or FedEx.
All orders at www.clogau.co.uk with UK addresses are delivered free, no matter how large or small.
Telephone orders on 0845 606 88 77 of £149.99 or less to UK delivery addresses are charged £7.
Telephone orders on 0845 606 88 77 of £150 or more to UK delivery addresses are FREE.
All orders placed on www.clogau.co.uk to non-UK address are charged £30.
We offer all of our direct customers (excluding retailers) a 14-day “no quibble” money-back returns policy, except on earrings (for hygiene reasons), soldered items, engraved items and perfume that has been opened.
So if you are unsatisfied with your Clogau Email Voucher for any reason, you may return it unworn and in its original presentation packaging, and within 14 days of purchase for a full refund or exchange.
Please note that you must return the Email Voucher in perfect condition and in its original packaging.
Returns may be subject to postage charge, depending on circumstance.
Please see our full Returns Policy for full details.
We give you a 14 day “no quibble” money-back guarantee on all items except earrings, soldered items, engraved items and opened fragrances. So if you're unsatisfied with your Clogau jewellery or watch for any reason, you can return it unworn and in its original packaging, and within our return dates, for a full refund or exchange.
Organise a return online or call us on 0845 606 88 77. Read more about our returns policy.
There are 3 main ways to care for your jewellery:
• Ensure that it doesn’t come into contact with household solutions such as hair spray, perfumes, cleaning products, bleach, etc.
• Store it in a compartmentalised, anti-tarnish jewellery box to avoid scratches and tarnishing
• Periodically polish it with a soft jewellery polishing cloth with tarnish preventative to help keep your gold and silver pieces lustrous and shining.
Every order we send will arrive in an anonymous package, without any Clogau branding. So don’t worry if you're buying a gift for someone, we won’t spoil the surprise.
Orders of £249.99 or less are sent by Royal Mail Recorded Signed For™ (these usually arrive within a few days but can take up to 12 days on rare occasions, excluding Sundays). You can upgrade your postage to FedEx next working-day delivery for £7.00.
Orders totalling £250 or more are sent by FedEx next working-day delivery free of charge which is guaranteed by FedEx to reach you by the next working day (excluding bank holidays) if you place your order before 4pm and all of your items are in stock. All deliveries require a signature on delivery. During very busy periods (such as Christmas) your order may be despatched the next working day.
Orders delivered to non-UK addresses cost £30 and are posted by FedEx International. A signature is required on delivery.
Yes, even if it is your first order with us.
Yes, but you must have an online account with us (which is free of course). Simply click the ‘Order Tracking/History’ link once you have signed in to your account.
A gift box adds the perfect finishing touch, and creates that all-important first impression – and our Clogau gift boxes do just that with a combination of black card, black tissue paper, a golden bow and a message card for just £5.50.
Your gift can be delivered either to you or direct to the recipient with a card containing a message from you. You can choose to have it delivered flat-packed or fully wrapped.
Gift boxes come in two sizes. Large items such as bangles, bracelets, necklaces, and watches are gift-boxed in the larger box. Small items such as earrings, pendants, rings, cufflinks, charms and brooches are gift-boxed in the smaller box.
Yes. Every piece of Clogau jewellery contains rare Welsh gold. To certify this, our jewellery is stamped with a unique Welsh Dragon mark and a Clogau logo.
All jewellery items and watches come with one year manufacturer's warranty as standard. However, you can also register online for extended 2 year warranty cover within 30 days of purchase.
Our extended warranty scheme covers your Clogau jewellery or watch against all manufacturing faults for two years, no matter where you purchased it from, when you register your item/s with us.
You can extend your pendant or necklace by up to 4 inches with our selection of extension chains in different gold and silver types.
• Clogau-branded black polishing cloth
• Clogau-branded packaging
• Clogau booklet explaining all aspects of our jewellery – where our Welsh gold comes from, our heritage, how to care for your jewellery, our diamonds and gemstones, our 2 year warranty scheme, and much more.
Mastercard, VisaDebit, Switch, Maestro, Delta, Visa, Visa Electron and PayPal. Or you can pay over the phone by calling us on 0845 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges).
The full specifications of this item are to be found further up this page in a section labelled "Specifications".
If you need to speak to someone about any aspect of our jewellery or services, please phone us on 0845 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges). Alternatively you can email us at firstname.lastname@example.org
You can find your ring size by using our online ring sizer.
At present we can engrave onto a select number of Clogau items. We indicate when an item is engravable by putting the word "Engravable" in the description box above. Check which items can be engraved.
Of course you can. Just fill-in your details on our brochure request page and we'll send a copy to your door as soon as possible. If you're already on our mailing list, we'll send you a copy automatically so you don't need to request a copy.
Yes. We'll ask for it during your online order when it's time to pay.
Yes. Clogau is a company that prides itself on creating jewellery that is not only beautiful, but also expertly handcrafted to a consistently high quality using ethically mined gold and conflict-free diamonds.
If you want to know more, we have an ethical policy guide on our corporate website which includes information on where our Welsh gold is sourced from and how it was mined, our manufacturing techniques, our conflict-free diamonds, our 7 stage quality control process, our policies, our memberships to several highly esteemed associations that guarantee the quality of our jewellery and also the support we give to several charities including Marie Curie Cancer Care and Hope House Children's Hospices.