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  • Heartstrings Necklace 3SHSN
  • Heartstrings Necklace 3SHSN
  • Heartstrings Necklace 3SHSN

Women's item. Sterling Silver and 9ct gold. In stock.

Heartstrings® Necklace

3SHSN

£99 Spread the cost. Learn how

(113 customer reviews)

Inspired by the musical instrument of Wales, adopted in the 17th century, the Heartstrings® necklace elegantly acknowledges a tradition begun in 1660, where an official harpist was appointed to the Royal court.
A tradition continued into the 21st century, the harp is today a symbol of love. One mythical connection dating to Celtic times says that the harp symbolised the bridge of love connecting heaven and earth.
Expertly handcrafted, the Heartstrings® necklace contains rare Welsh gold and provides a perfect piece of jewellery to wear everyday. Available on a 22" (55.8cm) chain that can also be worn at 20" (50.8cm) and 18" (46cm).

  • Free UK delivery
  • 28 Day Returns
  • Free £10 e-voucher
  • 2 Year Warranty

Get it 29 Sep, order within 26 hours and 43 minutesmore info

Heartstrings® Necklace £99

In stock

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113 reviews for Heartstrings Necklace

  • by Anonymous - 23 Aug 2021

    Beautiful necklace. lovely design which is what attracted me to it

  • by Anonymous - 01 Jul 2021

    Good quality item,very pleased with my pendant

  • Such a pleasant experience to visit this store. Helpful staff. by Anonymous - 07 Oct 2020

    A bracelet and necklace for our golden wedding . My wife absolutely loved them

  • as above by Anonymous - 25 Aug 2020

    wife loves it xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • by Anonymous - 15 Aug 2020

    quality product and well made

  • Excellent communication and delivery by Anonymous - 25 Jul 2020

    Excellent

  • by Anonymous - 21 Jul 2020

    Beautiful piece of jewellery. Haven't seen anything like it anywhere

  • by Anonymous - 17 Jun 2020

    Beautiful, simple necklace with a lot of meaning and history with its design. Been looking for a present and this ticked alk the boxes. Symbol of Live

  • by Anonymous - 08 Jun 2020

    Excellent

  • by Anonymous - 21 Apr 2020

    I had the bracelet for my birthday and loved the design and wanted the necklace to match

  • Excellent on-line service and a superb quality necklace (as expected).... by Mrs Rhodd Davies - 13 Feb 2020

    Perfect quality item

  • Great choice, nice packaging and fast delivery by Anonymous - 11 Feb 2020

    Very nice necklace and lovely free bracelet

  • by Anonymous - 03 Feb 2020

    Harp shaped pendant with chain

  • First Class by Ms Caroline Dowrick - 13 Jan 2020

    As described

  • Wonderful necklace. The best Christmas present ever from my partner. by Anonymous - 29 Dec 2019

    Absolutely stunning! ! Perfect for a Welsh harpist living abroad. The only thing I would like is, being allergic to silver, if you could consider having in your catalog, a jewellery collection for people with my problem, maybe using a white gold dip. That’s what I’ll have to do to be able to ware it every day.

  • Great products. Terrible customer service by Anonymous - 20 Dec 2019

    Great product

  • Excellent choice of items first class service by Mr Terry Edwards - 13 Dec 2019

    Excellent

  • by Anonymous - 22 Oct 2019

    Excellent

  • by Mrs Ann Williams - 14 Oct 2019

    they are so delicate suitable for all occasions

  • A good experience when shopping for a gift. by Anonymous - 22 Sep 2019

    It was a good design and I felt value for money.

  • Excellent quality as usual, beautifully packaged by Anonymous - 11 Sep 2019

    Beautiful quality and my partner loved it. For a special occasion this really was fantastic

  • by Mrs Celia Evans - 02 Sep 2019

    Excellent

  • Great service by Mr M Weekes - 17 Aug 2019

    Lovely piece. My wife fist Welsh gold piece

  • Delighted with my beautiful necklace by Anonymous - 12 Aug 2019

    It’s beautiful with a clear welsh connection

  • Great by Anonymous - 09 Aug 2019

    Love the design and its implementation. Can't wait to find a suitable occasion to wear it.

  • Amazing by Anonymous - 14 Jun 2019

    Present for my Mum I’m sure she will love it

  • by Anonymous - 03 Jun 2019

    It’s just plain beautiful ??

  • by Anonymous - 04 May 2019

    Better in real life than pictures. Superb packaging. My daughter is going to love it! It looks really special for her 21st.

  • Just What The Doctor Ordered by Anonymous - 22 Apr 2019

    A beautiful item of good quality and interesting design.

  • Superb service. Next day delivery. Beautiful piece of jewellery. by Anonymous - 09 Mar 2019

    Beautiful piece of jewellery. Loved the Harp design, showed it's Welsh heritage.

  • no other comment by Anonymous - 01 Mar 2019

    It is a gift for third party

  • Heartstrings by Anonymous - 28 Feb 2019

    Gorgeous pendant. Love it!

  • by Anonymous - 26 Feb 2019

    It would have been nice if the harp was not part of the necklace

  • by Mr James Roberts - 25 Feb 2019

    Excellent

  • by Anonymous - 24 Feb 2019

    Excellent quality of product.

  • Beautiful item, not overpriced by Anonymous - 20 Feb 2019

    Beautiful item well made and priced

  • Always exceed expectations by Anonymous - 11 Feb 2019

    Excellent quality item as always

  • Wonderfull service by Mrs Linda Barnsley - 28 Jan 2019

    Lovely. Necklace have worn it most days since it arrived will be looking forward to do range out next month

  • by Anonymous - 10 Jan 2019

    Excellent

  • Beautiful product, fabulous packaging:) by Mr ROBERT KYLE - 12 Dec 2018

    Quality and finish.. superb

  • by Anonymous - 08 Dec 2018

    Excellent

  • Excellent product, excellent service! by Mr Recs Jenkins - 06 Dec 2018

    Excellent

  • by Anonymous - 03 Dec 2018

    The item is a laies necklace, it looks very nice to me, but it depends on how the lady likes it, or not .

  • Brilliant service by Anonymous - 01 Dec 2018

    Beautiful pice of jewellery, my daughter loves it x

  • by Anonymous - 30 Nov 2018

    Good

  • Brilliant by Mr Ronald Francis - 20 Nov 2018

    Again very happy with the staffing and their ability to help me quickly also advise me . As a Welsh born person am very impressed proud of a Welsh based Organisation.

  • Highly recommended by Anonymous - 17 Nov 2018

    It is a stunning piece of jewellery and as it's a gift to my dad's bride to be, he is also thrilled

  • by Mr D Clow - 09 Nov 2018

    Very nice. My daughter will love this surprise present

  • Second order by Anonymous - 16 Oct 2018

    A lovely design with a little Welsh gold.

  • Excellent by Anonymous - 24 Aug 2018

    Beautiful piece of jewellery

  • Beautiful necklace, but need to review your over the top packaging.. by Miss diane smith - 07 Aug 2018

    Beautiful necklace, a lot thicker than I was expecting which is good.

  • by Anonymous - 30 Jun 2018

    Gorgeous. Very unusual and beautiful.

  • Speedy ,efficient service by Anonymous - 24 Jun 2018

    This is the second one I've bought as a gift after receiving so many compliments on my own necklace.

  • by Anonymous - 11 Jun 2018

    Excellent

  • Gorgeous pieces and excellent customer service by Anonymous - 02 Jun 2018

    Excellent

  • Excellent customer service by Anonymous - 31 May 2018

    This item matches the earrings perfectly. It sits nicely when worn and catches the light.

  • by Anonymous - 15 Apr 2018

    The perfect present for my 18 year old daughter.

  • Fab service by Verified Customer - 19 Mar 2018

    Lovely piece of jewellery

  • Great jewellery and service by Verified Customer - 19 Mar 2018

    Excellent

  • I loved this necklace when I saw it online and even more when I held it' by Verified Customer - 17 Mar 2018

    This is a beautiful unusual necklace. Very well made and could be worn anytime , I wear mine everyday.

  • First Class Service and Quality Item by Miss Dawn Gwilliam - 05 Mar 2018

    Stunning - perfect as a gift

  • Beautiful Birthday Gift by Anonymous - 06 Feb 2018

    This was a birthday present from my husband. The necklace is of superb quality. The pendant itself is beautifully crafted with three delicate strings of gold across a silver harp. Although a pretty , delicate and elegant piece, it is a good size on the neckline. The packaging is the best l have ever received in a piece of jewellery. It is obvious from opening the packaging that a great deal of care and patience has gone into it.

  • Perfect on line experience by Anonymous - 04 Feb 2018

    Tasteful, simplistic design but elegant

  • Definitely be back too shop again by Mr Terry Edwards - 21 Dec 2017

    What I expected and more beautiful item

  • by Anonymous - 19 Dec 2017

    Excellent

  • by Anonymous - 29 Nov 2017

    Very good quality with excellent value

  • Helpful friendly staff by Anonymous - 09 Nov 2017

    Excellent

  • Good shopping experience. by Anonymous - 06 Nov 2017

    Outstanding craftsmanship

  • by Jon - 07 Sep 2017

    Perfect Gift. Ideal gift for my wife to replace one that went missing. It is just the right size that my wife likes and it looks perfect on her neck. A great purchase.

  • by Peter Boothroyd - 19 Jul 2017

    It is a very beautiful piece of jewelry and my wife is utterly delighted with it. I bought many Clogau pieces whilst living in the U.K. with my American wife. In 2012 we moved to the USA. I wanted to buy her another piece of beautiful Clogau jewelry and the Hearstrings necklace looked the perfect piece. I was somewhat wary of having it sent from the U.K. to the USA but Clogau use FedEx as their carrier to the USA and I could track the package continuously. The necklace arrived today only 8 days after ordering. It is a very beautiful piece of jewelry and my wife is utterly delighted with it. It has a significant meaning. Thank you, Clogau, for your excellent jewelry and first class service.

  • by Claire Bridge - 25 Jun 2017

    First class delivery. I chose the necklace as an 18th birthday present. The recipient lives in Italy so I wanted it delivered. Clogau organised delivery very efficiently - getting back to me when problems arose. The address Id given had recently changed and some frantic exchanges of information ensued but the necklace ended up at the right address in plenty of time for Graces birthday and she loves it!

  • by Lorna - 19 Apr 2017

    Perfect!. I bought this necklace for myself to remind me of home, I had seen it online a few months before and loved it. When it arrived it was exactly as I had imagined. I wear it everyday and I love it!!! Would be a perfect gift for a special lady of any age in your life!

  • by Donald Young - 28 Dec 2016

    Wife loved it. The whole point of a gift to your wife is to see the reaction it gets. When she opened the box her eyes and smile lit up the room, it needs do no more.

  • by mandy - 05 Dec 2016

    Pleased. I decided to buy online after visiting my local Clogau outlet. I am pleased with the speed of delivery, the packaging and the overall customer service.

  • by Valerie England - 19 Feb 2016

    Something Different. Purchased to match the earings previously reviewed. A memento of my musical activities.

  • by Rosemary - 16 Feb 2016

    Delighted. I am delighted with my purchase. it may matches my ratings and I am pleased to own a bit of welsh gold being born in Wales.

  • by Ian - 12 Feb 2016

    Beautiful..... Such quality... of goods, service and all-round experience of purchasing online. One never really knows what one will receive until the postman arrives but fear ye not for the beauty of this product speaks for itself. Will call again. Many thanks

  • by Annette Wgittaker - 22 May 2015

    I will not hesitate in purchasing more jewellery in the Future. The Heartstrings necklace was Beautiful I am thrilled with it. I will not hesitate in purchasing more jewellery in the Future This is the first time I have used Clogau The service was first Class and the quality of the Necklace is wonderful thank you.

  • by Andrew John Wilson - 13 May 2015

    Quality. My first purchase was in 1995 and I made other purchases in 1998 then recently in 2015. I have found the quality great even thou expensive but you do pay for quality and I cant fault it. It looks good either a ring or a necklace and exurbs class and quality. Most I have bought are for women and when they put it on the feel so good and more confident as they are wearing a good piece of jewellery . Its like a decent dress or. Shoes or handbag for a lady they feel good wearing it. My first purchase was a ring for me in 95 which I still have, they are very sturdy and durable items. I recommend any piece they are better than any high street chain. You pay for the best and to me it is the best.

  • by g - 22 Apr 2015

    Heart string necklace. This necklace is gorgeous BUT the chain is extremely short.I have just had to purchase the extension chain for it.If you like your chain longer then i would not advise purchasing this.Still a very pretty necklace.

  • by Mrs Rimmer - 10 Mar 2015

    As Good As Gold Gift. I purchased this delightful pendant for my sisters 50th birthday. I can say both she and I were pleasantly surprised at the size of it. My sister is over the moon with the quality and workmanship that has gone into this product. Thank you Clogau for an amazing piece of jewelery

  • by Sue - 14 Feb 2015

    Perfect Gift. Bought this for a special birthday gift for my friend. When the pendant arrived I was delighted with the weight and quality as I was worried the necklace would be too small. The silver and rose gold complement each other perfectly and are totally on trend. This is my fourth purchase from Clogau and I love them all! I just want to keep buying more and more for myself and others and will do whenever I can. I like the originality of Clogau jewellery items most of all plus the quality. Keep up the good work!

  • by Joan - 11 Feb 2015

    Excellent example of the standard of Clogau jewellery. This is a beautiful pendant and an excellent example of the standard of Clogau jewellery. I've bought this for my younger daughters for her 40th birthday and am sure she will be delighted with it.

  • by valerie Morgan - 26 Dec 2014

    Heartstrings Necklace. Received this necklace as a Christmas present,I love it and already have had compliments from family and friends,I will be wearing it a lot I am sure.

  • by Gemma - 04 Nov 2014

    Love Love Love!!!. Absolutely beautiful necklace - it has become a very sentimental piece and I wear it every day.

  • by Jackie - 24 Sep 2014

    Birthday gift.. I bought this necklace for my granddaughters 10th birthday. She has played the harp at school so I thought it appropriate to celebrate her first decade! She loves it.

  • by Fabrizio - 20 Jun 2014

    Beautiful . Just the ideal gift for my girlfriend who plays the harp. Its beautiful! Thanks

  • by Sharon - 03 May 2014

    21st Birthday Gift. I bought this as a 21st birthday gift and was very pleased with the pendant. I was also very happy with the gift wrapping. It looked stylish.

  • by Pauline Davies - 19 Dec 2013

    Will recommend it.. Lovely pendant for my daughter. Looks good. Service was excellent.

  • by Jake knight - 16 Dec 2013

    Extremely pleased.. Lovely necklace. Very happy with the exceptional quality and value. Contemplated the paid delivery for faster arrival. Glad I didnt as the free delivery option still came next day. 100% faithful loyal company to buy from with maximum possible hassle free purchasing.

  • by Sarah - 16 Dec 2013

    Heartstrings necklace. Very pleased with the necklace! Thank you!

  • by Paul Greenway - 03 Dec 2013

    Heartstrings Necklace. I ordered this necklace and matching ring for my wife for Christmas. The items were delivered promptly. I know that she will be delighted with this lovely jewellery.

  • by Sue G - 01 Nov 2013

    Beautiful yet simplistic. I bought the heartstrings necklace for a family member and had it gift wrapped by Clogau. She was thrilled with her gift, although the packaging was a bit excessive. The necklace is beautiful yet simplistic. Another perfect example of the Clogau quality and cratsmanship that I've come to expect.

  • by Eryl Lewis - 03 Oct 2013

    Thank you Clogau for wonderful servic. I recently purchased this necklace as an 80th Birthday gift for my Mum. It is beautiful, the strings stand out so well against the silver it is a work of art. I had it gift wrapped which was a delight in itself. My Mum was thrilled with it and wore it immediately. I have taken advantage of the free 2 year warranty as well. Thank you Clogau for wonderful service - see you again soon x

  • by Philip Davies - 21 Aug 2013

    Beautiful necklace. Bought this beautiful necklace for my wife. It is a larger than I expected. The silver enhances the lovely Clogau Gold of the Strings of the Heart/Harp.

  • by Mrs NERYS anderson - 20 Aug 2013

    Beautiful. Thanks for a beautiful necklace

  • by Andrew Jones - 11 Jul 2013

    Wife absolutely loved it. I would highly recommend it to anyone. I ordered this item for wife for our Anniversary. She absolutely loved it. It is a stunning necklace and very eye catching. She has had plenty of comments about it already. It arrived very quickly after I ordered it. I would highly recommend this to anyone.

  • by Gilly - 06 Apr 2013

    Really beautiful piece of craftsmanship. Thank you for the next day delivery of my beautiful jewellery. The heartstrings necklace was admired the very first time I wore it. It really is a beautiful piece of craftsmanship and the dainty and very elegant matching bracelet makes me feel very special.

  • by Laura - 19 Feb 2013

    Perfect for everyday wear as well as special occasions. Wore this necklace today for the first time and it looks really good on and bigger than in the box! Now I am looking forward to my next purchase, which will be the matching earrings.

  • by Irene Findley - 16 Feb 2013

    Exquisite artistry in a lovely presentation box. The Hearstrings pendant arrived in the mail today and what a feast for the eyes! Exquisite artistry in a lovely presentation box. Simply beautiful and a delight to wear. Thank you!

  • by Marian Morris - 28 Jan 2013

    Very pretty. A very pretty item and the perfect gift for Valentines Day.

  • by Claire Park - 26 Jan 2013

    Am amazed at the quality and how lovely it lies. Just received this as a birthday gift and am amazed at the quality and how lovely it lies, a beautiful piece of jewellery, with strong Welsh links and meaning, its beautiful.

  • by Joanna - 16 Jan 2013

    The quality is lovely and the necklace came beautifully packaged extremely quickly. I am very happy. I bought this necklace as a small remembrance of my Welsh mum who died recently. She was very proud of her heritage and it seemed very fitting to have something with Welsh gold in and in the symbol of the harp. The quality is lovely and the necklace came beautifully packaged extremely quickly. I am very happy with it.

  • by jeff - 13 Dec 2012

    Present for my 9yr old. This is wonderful, the delivery excellent and the quality superb, I only hope she loves it as much on xmas morning.

  • by Mary Sladen - 10 Dec 2012

    Efficient service, free delivery, ?10 voucher!!!! What more could you ask for!!!. I bought this at the time as two other products....buying separately to get the benefit of a ?10 voucher on the last two items. All were delivered speedily, in lovely packaging and with no delivery charge. On top of that I am thrilled with each item and will be recommending Clogau to my friends and family, as your jewellery is so unusual and of very good quality.

  • by Zoe Williams - 20 Nov 2012

    Beautiful. I needed something unusual for my nieces 30th Birthday. My niece lives in Australia so I wanted something that was delicate, Welsh and meaningful. We dont get to see her that often so it had to be special. The Heartstrings necklace is perfect, it was dispatched really quickly and arrived in a beautiful box. It is beautiful and I know she will love it! I am getting so excited to see her and see her reaction.

  • by Mark B - 02 Nov 2012

    Having inspected the product I can only say that it is absolutely beautiful. This is my first purchase from Clogau, and has been bought for my wife for Xmas, delivery was extremely swift, and having inspected the product I can only say that it is absolutely beautiful, well crafted and I know that she will be really happy with this gift, will be buying the matching earrings for her birthday. Well done Clogau.

  • by Rosemary Partridge - 14 Oct 2012

    Beautiful Heart Strings Necklace. I received the necklace within 2 weeks of ordering. It is beautiful and will be given to my mother, who used to be a piano teacher, for her 80th Birthday in Dec. I am sure that she will be as happy with it as I am. Thank you for such a great service from across the world.

  • by Gethin Roberts - 12 Sep 2012

    My partner was very happy. Thank you Clogau for a great gift, my partner was very happy. Your postal service was excellent. Great customer service. Thank you Clogau

  • by Kathryn - 01 Sep 2012

    Beautiful Heartstrings Necklace. My mother had seen this item showcased on TV and wanted to purchase it for me for my birthday, timely the next day the catalogue arrived and she showed the necklace to me and it appealed greatly so I also ordered the matching earrings for myself to go with it. It is a lovely delicate necklace and I love the silver/rose gold jewellery the best, showing of the rose gold to its full beauty. It is a beautiful addition to my collection which now numbers 11 pieces which I will continue to purchase pieces for.

  • by Mummylon - 17 Jun 2012

    Perfect compliment. A perfect compliment to the ear rings. Sits very well around the neck, very noticeable, have had lots of comments about it, it is a good size and as always beautifully designed.

  • by A. Brown - 20 Apr 2012

    Beautiful piece of jewellery. Beautiful piece of jewellery which I am already enjoying wearing.

  • by MRS CATTERMOLE - 13 Apr 2012

    Very pleased. I am very pleased with my Heartstrings necklace and look forward to wearing it for years to come.

Description

Inspired by the musical instrument of Wales, adopted in the 17th century, the Heartstrings® necklace elegantly acknowledges a tradition begun in 1660, where an official harpist was appointed to the Royal court.

A tradition continued into the 21st century, the harp is today a symbol of love. One mythical connection dating to Celtic times says that the harp symbolised the bridge of love connecting heaven and earth.

Expertly handcrafted, the Heartstrings® necklace contains rare Welsh gold and provides a perfect piece of jewellery to wear everyday. Available on a 22" (55.8cm) chain that can also be worn at 20" (50.8cm) and 18" (46cm).

Specification

  • Pendant Fastening: Lobster Clasp
  • Pendant Chain style: Curb
  • Pendant Chain length: 18"
  • Pendant Motif height (mm): 26
  • Pendant width (mm): 16.6
  • Pendant Weight (g): 6.4
  • Hallmarked: 925
  • Product Type: 925 & 9ct Necklace

Free UK Delivery of your Heartstrings Necklace

Order your Heartstrings Necklace before 4pm on a working day and we'll despatch your Heartstrings Necklace the same day (stock permitting). During very busy periods (i.e., near Christmas and Valentine's Day) your order of a Heartstrings Necklace may be despatched the next working day.

Free Upgrade to Next Working-Day Delivery with all orders over £249

Guaranteed by Royal Mail to reach you the next working day (excluding bank holidays) if you order your Heartstrings Necklace before 4pm and your Heartstrings Necklace is in stock.

Free International delivery with orders of £150 or more

Whether you live in Europe, the US, Canada, Australia or anywhere else outside the UK, you will receive FREE delivery with orders of £150 or more. (Orders below £150 are charged £10 for delivery).

Money-Back Returns. Don't like your Heartstrings Necklace? Doesn't fit? Don't keep it

Return your Heartstrings Necklace for a full refund or exchange. (Except earrings and engraved items, unless they are received faulty). See our full returns policy for more details.

Extended Warranty Cover for 2 years. Extra peace of mind at no extra cost

Your Clogau Heartstrings Necklace is protected against all manufacturing faults for 2 years with our free extended warranty cover. Register your Heartstrings Necklace for extended warranty online.

Free £10 e-voucher

Place an order for £59 or more online and you'll receive a free £10 online voucher which you can use on any order of £99 or more on our website within 2 months.

Delivery Methods

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends).

All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).

Upgrading to next working-day delivery: If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.


Contactless deliveries from Royal Mail

In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?
If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak.

Web orders at www.clogau.co.uk

All orders at www.clogau.co.uk with UK addresses are delivered free, no matter how large or small.

Telephone orders

Telephone orders on 0345 606 88 77 of £149.99 or less to UK delivery addresses are charged £7.

Telephone orders on 0345 606 88 77 of £150 or more to UK delivery addresses are FREE.

International orders

All orders under £150 to non-UK addresses are charged £10. International orders of £150 or more are sent FREE of charge.

Returns

We offer all of our direct customers (excluding retailers) a 28-day “no quibble” money-back returns policy - except on earrings (for hygiene reasons), soldered items, gift cards engraved items and perfume that has been opened.

So if you are unsatisfied with your Clogau Heartstrings Necklace for any reason, you may return it unworn and in its original presentation packaging, and within 28 days of purchase for a full refund or exchange.

Please note that you must return the Heartstrings Necklace in perfect condition and in its original packaging.

Returns may be subject to postage charge, depending on circumstance.

Please see our full Returns Policy for full details.

In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?

If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak

We give you a 14 day “no quibble” money-back guarantee on all items except earrings, soldered items, engraved items and opened fragrances. So if you're unsatisfied with your Clogau jewellery or watch for any reason, you can return it unworn and in its original packaging, and within our return dates, for a full refund or exchange.

Organise a return online or call us on 0345 606 88 77. Read more about our returns policy.

There are 3 main ways to care for your jewellery:

• Ensure that it doesn’t come into contact with household solutions such as hair spray, perfumes, cleaning products, bleach, etc.

• Store it in a compartmentalised, anti-tarnish jewellery box to avoid scratches and tarnishing

• Periodically polish it with a soft jewellery polishing cloth with tarnish preventative to help keep your gold and silver pieces lustrous and shining.

Every order we send will arrive in an anonymous package, without any Clogau branding. So don’t worry if you're buying a gift for someone, we won’t spoil the surprise.

Orders of £249.99 or less are sent by Royal Mail Recorded Signed For™ (these usually arrive within a few days but can take up to 12 days on rare occasions, excluding Sundays). You can upgrade your postage to next working-day delivery for £7.00.

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends) if you place your order before 4pm and all of your items are in stock. During very busy periods (such as Christmas) your order may be despatched the next working day.

Orders delivered to non-UK addresses below £150 cost £10. Orders of £150 or more to non-UK addresses are delivered FREE of charge.

Yes, even if it is your first order with us.

Yes, but you must have an online account with us (which is free of course). Simply click the ‘Order Tracking/History’ link once you have signed in to your account.

A gift box adds the perfect finishing touch, and creates that all-important first impression – and our Clogau gift boxes do just that with a combination of black card, black tissue paper, a golden bow and a message card for just £5.50.

Your gift can be delivered either to you or direct to the recipient with a card containing a message from you. You can choose to have it delivered flat-packed or fully wrapped.

Gift boxes come in two sizes. Large items such as bangles, bracelets, necklaces, and watches are gift-boxed in the larger box. Small items such as earrings, pendants, rings, cufflinks, charms and brooches are gift-boxed in the smaller box.

Yes. Every piece of Clogau jewellery contains rare Welsh gold. To certify this, our jewellery is stamped with a unique Welsh Dragon mark and a Clogau logo.

All jewellery items and watches come with one year manufacturer's warranty as standard. However, you can also register online for extended 2 year warranty cover within 30 days of purchase.

Our extended warranty scheme covers your Clogau jewellery or watch against all manufacturing faults for two years, no matter where you purchased it from, when you register your item/s with us.

You can extend your pendant or necklace by up to 4 inches with our selection of extension chains in different gold and silver types.

• Clogau-branded black polishing cloth
• Clogau-branded packaging
• Clogau booklet explaining all aspects of our jewellery – where our Welsh gold comes from, our heritage, how to care for your jewellery, our diamonds and gemstones, our 2 year warranty scheme, and much more.

Clogau Certificate of Authenticity

Mastercard, VisaDebit, Switch, Maestro, Delta, Visa, Visa Electron and PayPal. Or you can pay over the phone by calling us on 0345 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges).

The full specifications of this item are to be found further up this page in a section labelled "Specifications".

If you need to speak to someone about any aspect of our jewellery or services, please phone us on 0345 606 88 77 (charges from landlines and mobiles may vary. Please refer to your service provider for all charges). Alternatively you can email us at sales@clogau.co.uk

You can find your ring size by using our online ring sizer.

At present we can engrave onto a select number of Clogau items. We indicate when an item is engravable by putting the word "Engravable" in the description box above. Check which items can be engraved.

Of course you can. Just fill-in your details on our brochure request page and we'll send a copy to your door as soon as possible. If you're already on our mailing list, we'll send you a copy automatically so you don't need to request a copy.

Yes. We'll ask for it during your online order when it's time to pay.

Yes. Clogau is a company that prides itself on creating jewellery that is not only beautiful, but also expertly handcrafted to a consistently high quality using ethically mined gold and conflict-free diamonds.

If you want to know more, we have an ethical policy guide on our corporate website which includes information on where our Welsh gold is sourced from and how it was mined, our manufacturing techniques, our conflict-free diamonds, our 7 stage quality control process, our policies, our memberships to several highly esteemed associations that guarantee the quality of our jewellery and also the support we give to several charities including Marie Curie Cancer Care and Hope House Children's Hospices.

Watches normally have an ATM classification which relates to their degree of water resistance.

ATM is a measure of atmospheric pressure at sea level. 3ATM means the watch can withstand 3 times the atmospheric pressure at sea level and 5ATM to 5 times the atmospheric pressure at sea level. This can sometimes cause confusion as some people interpret this as how far the watch can be taken underwater before it is compromised. This is incorrect. As rain water splashes against your watch it hits it with a degree pressure. This is what the ATM measurement relates to; the pressure of splashes against your watch.

Clogau watches have a water-resistant rating of either:

3ATM or 30m (3 Bar)
5ATM or 50m (5 Bar)

These make them suitable for everyday use and resistant to modest water/rain splashes. They are not suitable for swimming, showering, bathing, diving or water sports so you will need to remove your Clogau watch before taking part in these activities. It’s also important to remove your watch before entering a steam room or a sauna. Extreme heat can cause damage to the watch seals and condensation can form inside the watch.

Please note: any water damage to your watch is not covered under warranty.

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This item has been discontinued but may be available in our Outlets stores or retail partners.


 

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