In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?

If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak

We give you a 14 day “no quibble” money-back guarantee on all items except earrings, soldered items, engraved items and opened fragrances. So if you're unsatisfied with your Clogau jewellery or watch for any reason, you can return it unworn and in its original packaging, and within our return dates, for a full refund or exchange.

Organise a return online or call us on 0345 606 88 77. Read more about our returns policy.

There are 3 main ways to care for your jewellery:

• Ensure that it doesn’t come into contact with household solutions such as hair spray, perfumes, cleaning products, bleach, etc.

• Store it in a compartmentalised, anti-tarnish jewellery box to avoid scratches and tarnishing

• Periodically polish it with a soft jewellery polishing cloth with tarnish preventative to help keep your gold and silver pieces lustrous and shining.

Every order we send will arrive in an anonymous package, without any Clogau branding. So don’t worry if you're buying a gift for someone, we won’t spoil the surprise.

Orders of £249.99 or less are sent by Royal Mail Recorded Signed For™ (these usually arrive within a few days but can take up to 12 days on rare occasions, excluding Sundays). You can upgrade your postage to next working-day delivery for £7.00.

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends) if you place your order before 4pm and all of your items are in stock. During very busy periods (such as Christmas) your order may be despatched the next working day.

Orders delivered to non-UK addresses below £150 cost £10. Orders of £150 or more to non-UK addresses are delivered FREE of charge.

Yes, even if it is your first order with us.

Yes, but you must have an online account with us (which is free of course). Simply click the ‘Order Tracking/History’ link once you have signed in to your account.

A gift box adds the perfect finishing touch, and creates that all-important first impression – and our Clogau gift boxes do just that with a combination of black card, black tissue paper, a golden bow and a message card for just £5.50.

Your gift can be delivered either to you or direct to the recipient with a card containing a message from you. You can choose to have it delivered flat-packed or fully wrapped.

Gift boxes come in two sizes. Large items such as bangles, bracelets, necklaces, and watches are gift-boxed in the larger box. Small items such as earrings, pendants, rings, cufflinks, charms and brooches are gift-boxed in the smaller box.

Yes. Every piece of Clogau jewellery contains rare Welsh gold. To certify this, our jewellery is stamped with a unique Welsh Dragon mark and a Clogau logo.

All jewellery items and watches come with one year manufacturer's warranty as standard. However, you can also register online for extended 2 year warranty cover within 30 days of purchase.

Our extended warranty scheme covers your Clogau jewellery or watch against all manufacturing faults for two years, no matter where you purchased it from, when you register your item/s with us.