This season we bring you over 70 new items in our Spring-Summer 2015 brochure
with additions to many best selling collections, along with several newly-inspired
ranges that could prove highly popular in the coming months. Highlights include:
• 5 new bead charm bracelets with lower price points
• 8 new travel-themed bead charms
• New additions to our most popular and collectable collections
• 5 new lockets based on highly popular best-selling designs
• 2 new watches
Like the last brochure, this one features our new Heritage model photography,
which was taken on set at Highclere Castle, the location of the famous TV series
This has proved to be a highly successful marketing campaign that
has enticed new customers to the brand and also renewed interest from existing
To order you place your order online, contact your Area Sales Manager, or call our head office on 0845 606 88 77.
NEW UNITS TO BOOST YOUR SALES
New "Impulse" units now available.
Buy now and get up to 6 free pendants
To boost sales in your store this season, we have launched two Impulse units that allow your customers
to browse and try on our 25 best selling rings. Find out more
There is currently a choice between two different units; a counter top unit (CDS Impulse 1) and a floor standing model (CDS Impulse 2). Both units are pictured on the right.
You can also choose between two different packs of jewellery which include
25 of our best-selling rings that sit within the unit. (We include three of the most popular ring sizes (N, O & P) with the packs.)
The rings on display are base-metal samples that customers can try on without having to ask a member of the sales team to get stock out or feel the pressure to buy, but we also supply you with actual stock that customers can purchase and take away with them on the day.
SPECIAL OFFER: To help offset the price of the Impulse unit, we will supply you with up to 6 small Fairy pendants in silver and rose gold when you place your order (while stocks last).
Find out more about the "Impulse" units
Above: Counter top unit (CDS Impulse 1)
Above: Floor standing model (CDS Impulse 2)
This year is the 25th anniversary of Clogau Gold of Wales Ltd. To celebrate, we have created a new brand campaign called “Heritage”, which was photographed on location at Highclere Castle, the
setting of the TV series Downton Abbey.
This campaign is set to last for another 12 months and entails a new range of web banners, POS, and adverts.
This guide has been produced to support our retailers through the roll-out and following months of the Heritage campaign and all that this entails.
It contains information on all aspects of our Heritage from the story behind the brand and why we have used Highclere Castle for the photo shoot, to our new collections and all related POS available to the Retailer.
Clogau Compose is a new bespoke engagement ring creator which gives customers a new and innovative way to choose and purchase engagement rings through a newly-designed web app and dedicated point-of-sale unit.
Customers are able to choose their preferred gold type (yellow or white), caratage (9ct and 18ct), style (currently a choice of six), plus diamond cut, colour and clarity.
Once the design has been chosen, the customer is then presented with an image of the ring and directed to their nearest Clogau stockist.
NEW SOCIAL MEDIA CAMPAIGNS (Added 01/12/2014)
Run your own Social Media Event Weeks
A Social Media Event Week is an excellent opportunity for you to engage with current and prospective customers through your Facebook and Twitter pages and to encourage increased footfall in your store.
We have produced 3 special guides that provide you with everything you need to run your own Clogau social media campaign, including a detailed but simple instruction guide, along with two separate how-to guides for your Facebook and Twitter pages. Both of these downloads include 6 stunning images showcasing our give-away item.
IMPORTANT NOTICE (Added 01/08/2014)
PRICE CHANGE for returned items
From 1st August, under the appro threshold of £450, the admin charge to return an item will increase to £20.00 (currently £10)
APPRO-Returns now: £20.00 (formerly £10)
Return of Compose rings now: £20.00
Retail web platform (RWP)
From now on, the way retailers sell Clogau on the web will be a little different. Instead of offering Clogau products on their own website, all retailers will now have a dedicated Clogau website provided to them to sell their Clogau products online.
The new Retail Web Platform will include the entire Clogau Gold range – all 300+ items. This will give your customers the widest possible selection of jewellery to choose from, allowing them to purchase items that you may not currently stock.
To see all the benefits of the RWP, view our Retail Web Platform PDF guide
Orders of over £250 and over (invoice amount not RRP) are despatched via FedEx next working day delivery to guarantee delivery the next working day (excluding weekends).
All orders of £249.99 or below (invoice amount not RRP) are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).
Please note that all deliveries require a signature. If nobody is at the delivery address, the postman will leave a card with a telephone number on for you to make alternative arrangements. Orders are fully insured by us whilst in transit with Royal Mail or FedEx.
Paying HSBC - how it works
Factored stockist invoices and credits are controlled by HSBC who operate a zero-tolerance policy.
A HSBC notice (located in the bottom left corner) and HSBC account number (located in the top right corner) will be visible on your invoice if you are a factored account.
If an invoice is left unpaid, HSBC will issue three reminder letters prior to removing the account’s credit limit and therefore leaving us unable to factor & despatch any further invoices.
• First reminder sent 7 days after invoice due date
• Second reminder sent 17 days after invoice due date
• Third reminder sent 22 days after invoice due date
• Credit limit removed 30 days after invoice due date
Please note that it is up to the stockist to make HSBC aware of any credit notes allocated against an invoice as Clogau do not administer factored account.
If you have any queries, please contact HSBC on 01903 825 525.
IMPORTANT NOTE ABOUT CREDIT
Credit from us is outside of the factoring system. You're reimbursed by cheque directly from Clogau and do not need to make a deduction to your HSBC payment.
Reduce the Small Order Charge by 50%
Reduce the small order charge by 50% by ordering through this website.
• Instead of paying a Small Order Charge of £8 when you place an order between £0-£99, you'll pay just £4.
• Rather than paying £6 for an order between £100-£199, you'll play just £3.
• And instead of paying £4 for orders between £200-£299, you'll pay just £2.
• Orders of over £300 do not incur a Small Order Charge.
Under our Terms & Conditions, we do not offer a returns facility, unless an item is deemed faulty. If an item is deemed faulty we will replace it. If you have returned an item for credit and it is not deemed a manufacturing fault, we will return it to you with a covering letter and a postage charge will be applicable by invoice.
Learn more about our returns.
We take great pride in the quality of our jewellery and watches which is why we now offer a free Extended Warranty which guarantees Clogau jewellery against manufacturing faults for two years.
To qualify for the Extended Warranty customers must register their jewellery within 30 days from the date of purchase.
ONLINE RETURNS SYSTEM
Last year we launched a new online system for you to begin using to arrange your and your customers’ returns to us. You can access the returns form by logging into your account, going to the ‘Information’ menu and selecting ‘Returns Policy’.
The form is quick and easy to complete, with 24-hour access, 7 days a week. Our Returns department will have full details of your return without having to contact you, allowing us to process your return quicker.
See a video of the online returns system.
STOCK ON APPROVAL
We offer the facility for high value items which retail at £450 or above. Only two items are available at any one time. You need to tell us if you are keeping appro items, so that we can unlock your account to enable you to receive future approval items. If an appro item is unsuitable, we will credit. However, there is a £20 + VAT administration charge for this service.
Depending on the type of repair, a repair charge may be applicable. Once your item has been through our Quality Control Inspection, you will be contacted by our Returns Administrator to confirm you are happy to go ahead with the repair and charge applied before processing.
It is important to inform Clogau Gold of any jewellery you are returning that may hold sentimental value - if an item is unrepairable, a replacement will be sent, if applicable. However, this would not be an appropriate solution if sentiment was an issue. Please make us aware of this by including a cover note with your return.
We offer the facility for rings of the same style to be exchanged for different size. There is a £10 + VAT administration + postage charge for this service.
CURRENT BEST SELLERS
Our 7 best performing items by revenue are...
Am Byth ring
Eternal Love pendant
Tree of Life ring
Tree of Life ring
Tree of Ling ring
AS FEATURED IN
UK Sales and Operations Manager
UK Sales Representatives
Merchandisers / Trainers
To contact our head office call 0845 606 88 77