Clogau Warranty
About Our Warranty Scheme
Register your Clogau item for 2 years of free warranty cover
Our extended warranty scheme covers your Clogau jewellery or watch against all manufacturing faults for two years from the date of purchase, wherever you purchased it from (excluding eBay purchases). You must register your item with us within 30 days of purchase.
If you wish to make a claim at any time you will need to give us your order confirmation number, which is printed on the invoice or order confirmation email.
If you have bought a Clogau item within the last 30 days, you are entitled to receive free extended warranty cover.
You must register your item online within 30 days of purchase. To obtain service under the warranty, proof of purchase is needed.
If you register your item after 30 days from the date of purchase (which can be later verified with proof of purchase), the item will be covered by our standard one-year manufacturer warranty.
The warranty covers your Clogau jewellery against all manufacturing faults and watch movement parts specifically against mechanical failure.
Register your details online here. It shouldn't take you more than 5 or 10 minutes to complete the form.
You do receive warranty cover automatically but it will only be our standard one-year warranty cover. To receive our extended two-year warranty cover you will need to register with us.
If you purchased your item from anywhere outside Clogau, such as a high street jeweller, a shopping channel or an airline, we’ll need your details before you can register for a warranty.
Should your jewellery or watch prove defective within two years, at our discretion, you will be entitled to either:
• a repair free of charge
• a replacement with the same item
• a replacement with a succeeding item if the returned item has been discontinued
• an exchange for an item of the value stated on the receipt
• a credit to the purchase value stated on the receipt
The warranty does not apply if the jewellery or watch exhibits:
• normal wear and tear
• resize or alteration
• accidental or wilful damage
• misuse by any party
• repair by a third-party
• failure to follow Clogau jewellery care guidelines
Our watches can withstand accidental splashing. Watches are not covered if submerged during swimming or bathing. The warranty does not cover the replacement of watch batteries, crystal glass, straps, crowns, bracelets.
The Clogau two-year manufacturer warranty covers jewellery and watches purchased directly from Clogau or from an approved Clogau stockist*.
To be eligible for the warranty, (1.0) the purchaser or recipient must register the item(s) by (1.1) completing the online form at www.clogau.co.uk/warranty (1.2) within 30 days from the date of purchase. (1.3) To obtain service under the warranty proof of purchase is required. (1.4) Should Clogau receive warranty registration after 30 days from the date of purchase (which can be later verified with proof of purchase), the item(s) will be covered by our standard one-year manufacturer warranty.
(2.0) The warranty covers Clogau jewellery manufacturing faults and watch movement parts specifically against mechanical failure, (2.1) Clogau reserves the right to determine the validity and nature of each warranty claim. (2.2) Should your jewellery or watch prove defective within two years, at our discretion, you will be entitled to (2.3) a repair free of charge or a replacement with: (2.4) the same item or (2.5) replacement with a succeeding item if the returned item has been discontinued or (2.6) an exchange for an item of the value stated on the receipt or (2.7) a credit to the purchase value stated on the receipt. (2.8) The warranty does not apply if the jewellery or watch exhibits: (2.9) normal wear and tear, (2.10) resize or alteration, (2.11) accidental or wilful damage, (2.12) misuse by any party, (2.13) repair by a third-party, (2.14) failure to follow Clogau jewellery care guidelines (www.clogau.co.uk/care.php). (2.15) Clogau watches can withstand accidental splashing. Watches are not covered if submerged during swimming or bathing. (2.16) The warranty does not cover the replacement of watch: (2.17) batteries, (2.18) crystal glass, (2.19) straps, (2.20) crowns, (2.21) bracelets.
(3.0) Clogau jewellery and watches bear unique hallmarks and marks. Without these marks the warranty is void. *
(4.0) Refund on an item not directly purchased from Clogau must be addressed to the point of sale of the approved Clogau stockist from where the item was originally purchased.