Delivery times & costs

Get FREE UK postage with every Clogau web order, no matter how large or small.

That's a potential saving of £7.00 with every order. This is because postage costs £7.00 when you place an order totalling £149.99 or less over the telephone (on 0845 606 88 77) or through mail order (orders totalling £150 or more still receive free postage).



Christmas Last Order Dates


Location of delivery address Order Before
UK addresses* 4pm Thursday 22nd December
International addresses (anywhere outside the UK)* 4pm Monday 12th December
* For guaranteed pre-Christmas delivery we highly recommend you choose next working-day delivery during your order (free with orders of £250 or more).


Delivery Methods

All UK orders of £250 or more are automatically despatched by FedEx using their next working-day service to guarantee delivery on the next working day (excluding weekends). See more information about next working-day deliveries in the section below.

All UK orders of £249.99 or below are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).

Upgrading to next working-day delivery: If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.

All deliveries require a signature. If nobody is at the delivery address, the delivery driver will leave a card with a telephone number on for you to make alternative arrangements. Orders are fully insured by us whilst in transit with Royal Mail or FedEx.



Click and Collect your order from a Clogau store

Would you prefer to pick up your next piece of Clogau from a store? Now you can, thanks to our new Click and Collect service. You have five UK Clogau stores to choose from in:

  • Cardiff (St David's Dewi Sant Shopping Centre, CF10 2ER)
  • Bridgend (Store 5, Bridgend Designer Outlet, The Derwen, Bridgend, CF32 9SU)
  • Cheshire Oaks (Unit 90, Kinsey Road, Ellesmere Port, CH65 9LA)
  • Birmingham (Resorts World, Unit 45, Pendigo Way, Birmingham, B40 1PU)
  • London (Unit 2110, First Floor, Westfield London, Ariel Way, London, W12 7GF)
  • Kent (Unit K3, Kimberley Way, Kent, TN24 0SD)

How to Click and Collect if you already have a Clogau account:


1. Browse this website and add items to your shopping bag.

2. Proceed with your order as normal until you get to Step 3, which asks you where you want your order to be delivered.

3. Select the store where you'd like to pick up your order, and then click the "Click and Collect" button.

4. Proceed with your order as normal until completion.



How to Click and Collect if you DON'T have a Clogau account:


1. First, create a new account here.

2. Browse this website and add items to your shopping bag.

3. Proceed with your order as normal until you get to Step 3, which asks you where you want your order to be delivered.

4. Select the store where you'd like to pick up your order, and then click the "Click and Collect" button.

5. Proceed with your order as normal until completion.



Next Working-Day Delivery times and Delivery Confirmation

Despatch and delivery times of UK next working-day orders: Your order will be delivered any time between 9am-6pm on the following working day (Monday to Friday) if you place your order before 4pm between Monday and Thursday and your item/s are in stock.

Unfortunately, it is not possible to specify a delivery time.

Orders placed before 4pm on a Friday will be delivered on a Monday (excluding bank holidays).

We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.

Confirmation of UK next working-day deliveries: Please note that our next working-day delivery service is provided by FedEx who use a track-and-trace method to confirm receipt of delivery. Unlike Royal Mail, FedEx does not show the signed signature on proof of delivery, only the name of the person who has accepted the parcel and signed for it.



Prices


Order Value and Delivery Address Price
All orders placed on www.clogau.co.uk with UK address FREE
All orders placed on www.clogau.co.uk with non-UK address £25
Telephone orders on 0845 606 88 77 of £149.99 or less (UK delivery address) £7
Telephone orders on 0845 606 88 77 of £150 or more (UK delivery address) FREE
All orders with non-UK delivery address £25
* Please note that telephone orders placed with our Outlet stores are charged £7.


UK Delivery Times

For full delivery times, please refer to the table below. (Please note, during very busy periods we may not always be able to despatch your order on the same day. See Despatching Your Order, below, for more information and be sure to upgrade your postage to FedEx next working-day delivery if your order is urgent.)


Order Placed £249.99 and less £250 and more
Mon-Thurs, before 4pm 3-10 days (exc. Sun) Next working day (exc. weekends)
Mon-Thurs, after 4pm 4-11 days (exc. Sun) 2 working days (exc. weekends)
Friday, before 4pm 3-10 days (exc. Sun) Monday
Friday, after 4pm 5-12 days (exc. Sun) Tuesday
Sat & Sun, anytime* 4-11 days (exc. Sun) Tuesday
* Saturday delivery is dependent on whether Royal Mail offer a Saturday delivery in your area


International Delivery Prices and Times

All orders to non-UK countries are charged £25 and are posted by FedEx International.


International Delivery Times
Europe Approx. 5 working days
USA, Canada and rest of the world Approx. 5 working days


Despatching Your Order

If you place your order before 4pm on a working day and your item is in stock, we will endeavour to despatch your order on the same day. During very busy periods however, your order may be despatched the following working day.

Your credit or debit card is charged when you place your order.

Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.

Some of our diamond jewellery items are made to order. These items are set by our craftsmen, sent to the British Assay Office for hallmarking and finally checked by ourselves for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items. If you are in any doubt, feel free to contact us.

You can check each item’s despatch time in your Shopping Bag or by going to the ‘Order Status’ page in your account.



Delivering Your Order

A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.

FedEx deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.

FedEx do not deliver on weekends, and Royal Mail do not deliver on Sundays.

Please note that FedEx use a track-and-trace method to confirm receipt of delivery. Unlike Royal Mail, FedEx does not show the signed signature on proof of delivery, only the name of the person who has accepted the parcel and signed for it.



Packaging

We realise the importance of creating the right first impression. Each piece is hand-picked in our branded presentation boxes and will arrive in an anonymous bag, with no Clogau branding.