Delivery times & costs

Contactless deliveries from Royal Mail
In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

This will ensure your parcels are delivered securely rather than being left outside unattended.

What if I’m not home to accept the delivery?

If you’re not home or you’re unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Royal Mail Customer Service Point on their behalf.

In this situation, and to keep mail as secure as possible, you will need to bring along the Royal Mail card and a form of ID in the name of the person the item is addressed to. See other acceptable forms of ID.

Need more information? See Royal Mail deliveries during Coronavirus outbreak.



Exclusive web order

Save up to £7.00 with FREE UK delivery when you place your order with us through this website, no matter how large or small.

Orders of £149.99 or less placed over the telephone on 0345 606 88 77 or through mail order (orders totalling £150+ through mail order still receive free postage) are charged £7.00.



Delivery methods

All orders of £250 or more to the UK are despatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends). See more information about next working-day deliveries in the section below.

All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For™, which means you'll receive your order within 3 - 11 days (excluding Sundays).

Upgrading to next working-day delivery
If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.

All deliveries normally require a signature. However, during the coronavirus outbreak, Royal Mail will instead log the name of the person who receives it. Read more above about how Royal Mail deliveries are changing. Orders are fully insured by us whilst in transit with Royal Mail.



Collect your order from a Clogau store

Would you prefer to pick up your order from a Clogau store? Now you can, thanks to our new Collect in-store service.

Please note that it takes at least 24 hours to arrive in store depending on which delivery option you choose. Before your visit, contact the store to confirm that your order is ready for collection.

Print out or show your order confirmation email when you visit us. You have nine Clogau stores to choose from:

  • Bangor (248 High Street, Bangor, LL57 1PA)
  • Bridgend (Store 5, Bridgend Designer Outlet, The Derwen, Bridgend, CF32 9SU)
  • Broughton (Unit 13b, Broughton Shopping Park, CH4 0DP)
  • Cardiff (St David's Dewi Sant Shopping Centre, CF10 2ER)
  • Carmarthen (24 St Catherine's Walk, Carmarthen, SA31 1GA)
  • Cheshire Oaks (Unit 120b, Cheshire Oaks Designer Outlet, Kinsey Road Ellesmere Port, CH65 9LA)
  • Llandudno (47 Mostyn Street, Llandudno, LL30 2NL)
  • London (Unit 2110, First Floor, Westfield London, Ariel Way, London, W12 7GE)
  • Swansea (Unit 35a, Quadrant Shopping Centre, St Mary’s Arcade, Swansea, SA1 3QW)


Next working-day delivery times and delivery confirmation

Despatch and delivery times of UK next working-day orders: Your order will be delivered any time between 9am-6pm on the following working day (Monday to Friday) if you place your order before 4pm between Monday and Thursday and your item/s are in stock.

Unfortunately, it is not possible to specify a delivery time.

Orders placed before 4pm on a Friday will be delivered on a Monday (excluding bank holidays).

We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.

Confirmation of UK next working-day deliveries: Please note that our next working-day delivery service is provided by Royal Mail who use a track-and-trace method to confirm receipt of delivery who show the signed signature on proof of delivery.



Delivery prices


Order Value and Delivery Address Price
All orders placed on www.clogau.co.uk with UK address FREE
Telephone orders on 0345 606 88 77 of £149.99 or less (UK delivery address) £7
Telephone orders on 0345 606 88 77 of £150 or more (UK delivery address) FREE
All orders of £149.99 or less with non-UK delivery address £10
All orders of £150 or more with non-UK delivery address FREE
* Please note that telephone orders placed with our Outlet stores are charged £7.


UK delivery times

For full delivery times, please refer to the table below. (Please note, during very busy periods we may not always be able to despatch your order on the same day. See Despatching Your Order, below, for more information and be sure to upgrade your postage for next working-day delivery if your order is urgent).


Order Placed £249.99 and less £250 and more
Mon-Thurs, before 4pm 3-11 days (exc. Sun) Next working day (exc. weekends)
Mon-Thurs, after 4pm 4-12 days (exc. Sun) 2 working days (exc. weekends)
Friday, before 4pm 3-11 days (exc. Sun) Monday
Friday, after 4pm 5-12 days (exc. Sun) Tuesday
Sat & Sun, anytime* 4-11 days (exc. Sun) Tuesday
* Saturday delivery is dependent on whether Royal Mail offer a Saturday delivery in your area


International delivery prices and times

Orders under £150 to non-UK countries are charged £10. International orders of £150 or more are sent FREE of charge.


International Delivery Times and Prices
SPEND CHARGE SERVICE
£0 - £109.99 £10 Royal Mail
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 6-7 working days
£110 - £149.99 £10 UPS
Europe delivery aim: 2-3 working days
Worldwide delivery aim: 2-5 working days
£150 and over FREE UPS
Europe delivery aim: 2-3 working days
Worldwide delivery aim: 2-5 working days


Despatching your order

If you place your order before 4pm on a working day and your item is in stock, we will endeavour to despatch your order on the same day. During very busy periods however, this may not be possible, you will be notified by email when your order has left us.

Your credit or debit card is charged when you place your order.

Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.

Some of our diamond jewellery items are made to order. These items are set by our craftsmen, sent to the British Assay Office for hallmarking and finally checked by ourselves for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items. If you are in any doubt, feel free to contact us.

You can check each item’s despatch time in your Shopping Bag or by going to the ‘Order Status’ page in your account.



Delivering your order

A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.

Courier deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.

Please note that Royal Mail do not deliver on Sundays.



Packaging

We realise the importance of creating the right first impression. Each piece is hand-picked in our branded presentation boxes and will arrive in an anonymous bag, with no Clogau branding.

Clogau packaging