Delivery
Delivery methods
We offer free Standard delivery for orders of £150 or more to addresses in the UK. They are dispatched via Royal Mail.
Standard deliveries usually take between 3-11 business days to arrive.
Upgrading to Express delivery
During checkout, you can upgrade from Standard delivery to Express delivery for £6.99.
Express deliveries will arrive within 1-3 business days.
All Standard and Express deliveries normally require a signature. Orders are fully insured by us whilst in transit with Royal Mail.
Delivery times and delivery confirmation
Express delivery
Delivery times of Express delivery orders to UK addresses:
Your order will normally be delivered between 9am-6pm on the following working day (Monday-Friday) if you place your order before 4pm Monday-Thursday and your item/s are in stock.
Orders placed before 4pm on a Friday will normally be delivered on a Monday (excluding Bank Holidays).
Unfortunately, it is not possible to specify a delivery time.
We endeavour to deliver all parcels within the required timescale. However, if there are circumstances beyond our control, this may not always be possible.
Confirmation of UK next working-day deliveries: Please note that our Express delivery service is provided by Royal Mail who use a track-and-trace method to confirm receipt of delivery.
Collect your order from a Clogau store
Would you prefer to pick up your order from a Clogau store? Now you can, thanks to our new Collect service.
Please note that your order will take at least 24 hours to arrive in store depending on which delivery option you choose. Before your visit, contact the store to confirm that your order is ready for collection.
Print out or show your order confirmation email when you visit us. Choose any store from the following options:
- Bangor (248 High Street, Bangor, LL57 1PA)
- Bridgend (Unit 80, Bridgend Designer Outlet, The Derwen, Bridgend, CF32 9SU)
- Bristol (Unit 136, The Mall at Cribbs Causeway, Bristol, BS34 5DG)
- Broughton (Unit 13b, Broughton Shopping Park, CH4 0DP)
- Cardiff (St David's Dewi Sant Shopping Centre, CF10 2ER)
- Carmarthen (24 St Catherine's Walk, Carmarthen, SA31 1GA)
- Cheshire Oaks (Unit 114a, Cheshire Oaks Designer Outlet, Kinsey Road, Ellesmere Port, CH65 9LA)
- Chester (10-12, Foregate Street, Chester, CH1 1HA)
- Conwy (24 High Street, Conwy, LL32 8DE)
- Cwmbran (18 The Parade, Cwmbran, NP44 1PT)
- Llandudno (47 Mostyn Street, Llandudno, LL30 2NL)
- Ruthin (St Peter's Square, Ruthin, LL15 1AA)
- Shrewsbury (49 Pride Hill, Shrewsbury, SY1 1DN)
- Swansea (Unit 35a, Quadrant Shopping Centre, St Mary’s Arcade, Swansea, SA1 3QW)
- Wrexham (Unit C3, 21 Eagles Meadow, Wrexham, LL13 8DG)
| ORDER VALUE AND DELIVERY ADDRESS | PRICE |
|---|---|
| All orders placed on www.clogau.co.uk with UK address of £149.99 or less | £2.99 Standard delivery |
| All orders placed on www.clogau.co.uk with UK address of £150 or more | FREE Standard delivery |
| Telephone orders on 0345 606 88 77 of £149.99 or less (UK delivery address) | £2.99 Standard delivery |
| Telephone orders on 0345 606 88 77 of £150 or more (UK delivery address) | FREE Standard delivery |
| All orders with non-UK delivery address | £14.99 |
| * Please note that telephone orders placed with our Outlet stores are charged £7. |
For full delivery times, please refer to the table below. (Please note, during very busy periods we may not always be able to dispatch your order on the same day. See Dispatching Your Order below, for more information and be sure to upgrade to Express delivery if your order is urgent).
| ORDER PLACED | STANDARD DELIVERY | EXPRESS DELIVERY |
|---|---|---|
| Mon-Thurs, before 4pm | 3-11 days (exc. Sun) | Next working day (exc. weekends) |
| Mon-Thurs, after 4pm | 4-12 days (exc. Sun) | 2 working days (exc. weekends) |
| Friday, before 4pm | 3-11 days (exc. Sun) | Monday |
| Friday, after 4pm | 5-12 days (exc. Sun) | Tuesday |
| Sat & Sun, anytime* | 4-11 days (exc. Sun) | Tuesday |
| * Saturday delivery is dependent on whether Royal Mail offer a Saturday delivery in your area |
Orders to non-UK countries are charged £14.99.
| SPEND | CHARGE | SERVICE |
|---|---|---|
| £0 - £109.99 | £14.99 |
Royal Mail Europe delivery aim: 3-5 working days Worldwide delivery aim: 6-7 working days |
| £110 - £149.99 | £14.99 |
FedEx Europe delivery aim: 2-3 working days Worldwide delivery aim: 2-5 working days |
| £150 and over | £14.99 |
FedEx Europe delivery aim: 2-3 working days Worldwide delivery aim: 2-5 working days |
Dispatching your order
If you place your order before 4pm on a working day and your item is in stock, we will endeavour to dispatch it on the same day. During very busy periods, however, this may not be possible. You will be notified by email when your order has left us.
Your credit or debit card is charged when you place your order.
Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.
Some of our diamond jewellery items are made to order. These items are set by our craftsmen, sent to the British Assay Office for hallmarking and finally checked by ourselves for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items, or feel free to contact us.
You can check each item’s dispatch time in your Shopping Cart or by going to the ‘Order Status’ page in your account.
Delivering your order
A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.
Courier deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.
Please note that Royal Mail do not deliver on Sundays.
Packaging
We realise the importance of creating the right first impression. Each piece is packed by hand in our presentation boxes and will arrive in an anonymous bag, with no visible Clogau branding.