Terms and Conditions
This website is operated by Clogau Gold of Wales. Throughout the site, the terms “we”, “us” and “our” refer to Clogau Gold of Wales. Clogau Gold of Wales offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Marketing Materials
The term "sponsor" in our marketing materials is intended to be understood in the sense of moral support only. We are not legal or financial sponsors of any entity.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit our returns page.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Clogau E-Giftcard Terms and Conditions
- Clogau e-Giftcards can only be redeemed at clogau.co.uk. e-Giftcards cannot be redeemed at any Clogau Boutique, Clogau Outlet or at clogauoutlet.co.uk.
- Clogau e-Giftcards have no cash value and no equivalent – cash or otherwise – will be given.
- Clogau e-Giftcards may not be returned.
- To purchase a Clogau e-Giftcard a minimum of £10 must be added.
- Clogau e-Giftcards cannot be used in conjunction with any other voucher or discount.
- If a purchase is refunded, the refund will be given in the original payment method.
- To redeem your e-Giftcard against a Gift with Purchase promotion, the total purchase value must exceed the stated spend threshold after the e-Giftcard balance has been subtracted.
- Clogau reserves the right to change these Terms & Conditions without notice.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right to substitute alternative items or, in exceptional circumstances, to amend or foreclose the offer without notice. No correspondence will be entered into.
- This promotion is provided by Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
10% Off Mailing List
This voucher code can be redeemed against your first jewellery transaction (excluding Gift Cards, Services, Vouchers, Compose by Clogau Engagement rings, Bespoke items and Clogau® Poppy Pin Badges) within 90 days. Please enter your voucher code at the checkout, this can be redeemed at www.clogau.co.uk. Please note that this voucher cannot be used in conjunction with Loyalty Points, any other voucher or promotional offer(s) and cannot be substituted for cash or equivalent. Clogau reserves the right to amend or foreclose any offer without notice or correspondence. This offer is available to new customers only - exclusions include and are limited to Clogau Brochures and Clogau Ring Sizers.
Clogau Loyalty Points Terms and Conditions
- To earn and redeem Clogau Loyalty Points (hereafter Points), you must login and make purchases using a valid active account registered with clogau.co.uk.
- Points may only be earned and redeemed on clogau.co.uk orders. Points may not be earned or redeemed in Clogau Boutiques, or through clogauoutlet.co.uk or Clogau Outlet stores.
- Unless otherwise indicated, 1 Point is earned for every £1 spent on clogau.co.uk purchases. 1 Point is equivalent to £0.01.
- The minimum redeemable number of points on a single order is 100, equivalent to a £1 discount.
- Points may only be redeemed once against a single order and may not be re-used.
- Points may not be transferred to another party.
- Points have no cash value, and no equivalent – cash or otherwise – will be given.
- Unused Points expire after a period of 12 months from the date of the purchase on which they are earned.
- Points may be redeemed against Clogau products. Exclusions include, but are not limited to, Gift Cards, 12 Days of Clogau Gift Boxes, Clogau® Poppy Pin Badges, greeting cards, alcohol, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products, Compose by Clogau fees or products, or any other service fees, and postage charges.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right, in exceptional circumstances, to amend or foreclose the offer without notice. No correspondence will be entered into.
- The Points scheme is administered by Smile Inc on behalf of Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
10% Swansea Jacks Membership Terms & Conditions
• This offer may be withdrawn at any time.
• 10% discount available only when you place an order direct with Clogau Gold of Wales Ltd at Clogau Boutique, Unit 35a, Quadrant Shopping Centre SA1 3QW.
• Offer valid on jewellery and watches only. Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products or any other service fees, Forager’s Clogau Reserve Gin and postage charges.
• Open to UK residents aged 16 or over.
• Discount is available at above-mentioned location only.
• A valid Swansea Jacks Membership Card or Season ticket must be presented to claim the discount in store.
• The Membership Card member must be present in person in store for the transaction to claim the discount. It cannot be passed to a friend or family member or any other person.
• Cannot be claimed retrospectively.
• The discount cannot be used in conjunction with any other offer or discount.
• The Promoter reserves the right to modify or terminate this promotion at any time if circumstances beyond its control make this necessary.
• Promoter Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX
10% Discount for Llandudno FC Members: Terms & Conditions
- This offer may be withdrawn at any time.
- 10% discount available only when members shop in-store at Clogau Boutique Llandudno, 47 Mostyn Street, Llandudno, LL30 2NL.
- Offer valid on jewellery and watch purchases only.
- Exclusions include but are not limited to: giftcards, greeting cards, cleaning products, jewellery boxes, polishing cloths, perfume, candles, keyrings, gift bags, gift wrap, engraving and repairs, bespoke fees and products, Compose by Clogau fees and products, made-to-measure fees and products, or any other service fees or postage charges.
- Discount open to UK residents aged 16 or over.
- Discount available at the above-mentioned location only. Discount is not applicable at any other Clogau store, or for online purchases.
- Discount cannot be claimed retrospectively.
- Discount cannot be used in conjunction with any other offer, voucher or discount.
- A valid Llandudno FC membership card or season ticket must be presented by the named holder to claim the discount in store. The card or ticket may not be passed to a friend, family member or any other person.
- The Promoter reserves the right to modify or terminate this promotion at any time.
- Promoter: Clogau Gold and Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl, LL18 5TX.
12 Days of Clogau Gift Box (XMASBOX24) Terms and Conditions
- 12 Days of Clogau Gift Box (XMASBOX24) is a limited edition, limited time promotion and gift boxes are allocated on a first-come, first-served basis. The promotion will end at Clogau’s discretion, or if all available promotional stock has been sold.
- The contents of the box are as follows: Tree of Life® Starlight Silver Stud Earrings 3STOL0817, Clogau® Eau De Toilette (Travel Size) TRAVELPERF24, Tree of Life® Insignia Silver Charm Choker 3STLI0816, Tree of Life® Insignia Silver Cariad Charm 3SCAR0776, Clogau® Travel Jewellery Case CGBOX07, Always in My Heart Silver Stud Earrings 3SAMH0819, Tree of Life® Insignia Silver Charm Bracelet 3STLI0773, Tree of Life® Insignia Silver Charm 3STLI0775, Tree of Life® Circle Silver Adjustable Ring 3STOL0818, Cariad® Silver T-Bar Pendant 3SCTB0057, Beachcomber Trinket Tray 7BCH0011, Clogau® Christmas Giftcard (£50) GIFTCARD.
- Clogau reserves the right to substitute an item for one of equivalent or greater value in exceptional circumstances.
- No substitutions may be requested prior to purchase, and items may not be exchanged for a different item after purchase.
- Individual items may be returned for valid reasons according to our Returns policy and a replacement item will be issued. Exclusions apply.
- No equivalent – cash or otherwise – will be given.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right to substitute alternative items or, in exceptional circumstances, to amend or foreclose the offer without notice. No correspondence will be entered into.
- Clogau reserves the right to change these Terms & Conditions without notice.
- This promotion is provided by Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
Clogau Christmas Gift With Purchase 2024: Terms & Conditions
- Offer begins for website purchases on 01/11/2024 16:00 and 02/11/2024 09:00 for in-store purchases. Offer ends 24/12/2024 23:59 (UK times) or when all available redemptions have taken place – whichever comes first.
- To qualify for the offer, you must place a single order totalling £229.00 or more on jewellery or watches only.
- Giftcard purchases and top-ups do not qualify for this offer. The free item can only be given on the redemption of giftcards assuming all other qualifying criteria are met.
- Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products or any other service fees, alcohol and postage charges.
- The free item offered is Clogau® Christmas Bauble Silver Pendant (3SCCB0814). Stock offered subject to availability.
- One free pendant is given with every qualifying order – depending on stock availability – with a maximum of one pendant per order.
- Offer available only when you place an order direct with Clogau Gold of Wales Ltd at www.clogau.co.uk, by phoning 0345 606 88 77 or through Clogau stores at: High Street, Bangor; The Mall at Cribbs Causeway, Bristol; Broughton Shopping Park; St Catherine’s Walk, Carmarthen; St David’s Dewi Sant, Cardiff; Swansea Quadrant; Eagles Meadow, Wrexham; Foregate Street, Chester; Mostyn Street, Llandudno; Parade Shopping Centre, Cwmbran. Offer also available at participating retail partners.
- Each store and website have a limited number of promotional pendants, and these are offered on a first-come first-served basis. The offer may end before the closing date if all available promotional stock has been redeemed.
- Blue Light Card discounts are not applicable to this promotion.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right to substitute alternative items or, in exceptional circumstances, to amend or foreclose the offer without notice. No correspondence will be entered into.
- No equivalent – cash or otherwise – will be given.
- Offer cannot be used in conjunction with any other offer, voucher or discount.
- Clogau reserves the right to change these Terms & Conditions without notice.
- This promotion is provided by Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
Returning your Compose by Clogau Engagement Ring
As each ring is made bespoke for our customers, if you require a refund for your Compose by Clogau engagement ring, this must be returned within 30 days of purchase and is subject to a deduction of reasonable costs. The item must be unworn, in its original packaging and must be accompanied with all original paperwork. Please contact our customer service team on 0345 606 88 77 to discuss your options.
Cancelling your Compose by Clogau Engagement Ring Order
The process begins swiftly once you have placed your order for a Compose by Clogau Engagement ring. This is so we can fulfil your once in a lifetime purchase within the specified delivery window of 6-8 weeks. Therefore, any cancellations will be subject to a deduction of reasonable costs incurred to date. In order to cancel your order and discuss these costs, please contact our customer service team on 0345 606 88 77.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
Third-Party Links
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Blue Light Card Terms & Conditions
• This offer may be withdrawn at any time.
• 10% discount available only when you place an order direct with Clogau Gold of Wales Ltd at www.clogau.co.uk, or through Clogau stores at Bangor High Street, Cribbs Causeway, Bristol, Broughton Shopping Park, St Catherine’s Walk Carmarthen, St David’s Dewi Sant Cardiff, Swansea Quadrant, Eagles Meadow Wrexham, Foregate Street Chester, Mostyn Street Llandudno, Cyfartha Retail Park, Merthyr Tydfil and Parade Shopping Centre Cwmbran,.
• Offer valid on jewellery and watches only. Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products or any other service fees and postage charges.
• Open to UK residents aged 16 or over.
• Discount is available at above-mentioned locations only.
• A valid Blue Light Card ID must be presented to claim the discount in store.
• The Blue Light Card member must be present in person in store for the transaction to claim the discount. It cannot be passed to a friend or family member or any other person.
• A valid blue light discount code must be redeemed at the checkout online at www.clogau.co.uk.
• Cannot be claimed retrospectively.
• The Blue Light Card discount cannot be used in conjunction with any other offer or discount.
• The Promoter reserves the right to modify or terminate this promotion at any time if circumstances beyond its control make this necessary.
• Promoter Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX
Armed Forces Discount Terms & Conditions
• This offer may be withdrawn at any time.
• 10% discount available only when you place an order with Clogau stores at High Street, Bangor; Broughton Shopping Park; St Catherine’s Walk, Carmarthen; St David’s Dewi Sant, Cardiff; Swansea Quadrant; Eagle’s Meadow, Wrexham; Foregate Street, Chester, Mostyn Street, Llandudno;Parade Shopping Centre, Cwmbran; Cheshire Oaks Outlet Village; Bridgend Designer Outlet.
• Offer valid on jewellery and watches only. Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products or any other service fees, alcohol and postage charges. Selected Clogau Outlet jewellery is also excluded - ask store staff for details.
• Open to UK residents aged 16 or over.
• Discount is not available for online purchases.
• A valid Armed Forces ID must be presented to store staff to claim the discount.
• The Armed Forces service member must be present in person in-store for the transaction to claim the discount. It cannot be passed to a friend or family member or any other person.
• Discount cannot be claimed retrospectively.
• The Armed Forces discount cannot be used in conjunction with any other offer or discount.
• The Promoter reserves the right to modify or terminate this promotion at any time if circumstances beyond its control make this necessary.
• Promoter: Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX.
Clearpay Terms & Conditions
FULL DISCLAIMER:
Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms
Student Beans 10% Student Discount: Terms & Conditions
- 10% discount offer valid for registered UK students aged 18+ with an active Student Beans account.
- Discount available on selected Clogau goods purchased by clicking the Get Discount button within the Student Beans app, after which you will be redirected to the Clogau website. Discount is not valid for orders made at any Clogau Boutique or Clogau Outlet store, or for orders placed by navigating directly to www.clogau.co.uk or by telephone.
- To qualify for the discount, customers must validate their student ID in their name through their Student Beans app account. Discounted purchases may not be made with another person’s student ID.
- Discount is only available on selected jewellery and watches.
- Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products, Compose by Clogau fees and products, or any other service fees, and postage charges.
- No equivalent – cash or otherwise – will be given.
- Discount cannot be used in conjunction with any other offer, voucher or discount.
- To qualify for Clogau’s Christmas 2024 Gift with Purchase promotion, the total purchase value must exceed the £229 spend threshold after the Student Beans discount has been subtracted.
- Clogau reserves the right to change these Terms & Conditions without notice.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right to amend or foreclose the offer without notice. No correspondence will be entered into.
- This promotion is provided by Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
Social Media Event Terms
1. This competition is open to those aged 18 years or over, with the exception of employees of Clogau Gold of Wales Ltd, their families, agents and anyone else connected with this prize draw. Entry can only be made by residents in the UK.
2. One entry per person only.
3. The Facebook and Instagram competition will run from 00:01 UK time on 1 December 2024 and all entries must be received by Clogau Gold of Wales Ltd by 23:59 UK time on 31 December 2024. Any entries received after this time will not be counted.
4. The Instagram grid competition will run from 09:10 UK time on 2 December 2024 and all entries must be received by Clogau Gold of Wales Ltd by 09:00 UK time on 3 December 2024. Any entries received after this time will not be counted.
5. Entry can be made by completing the online form at www.facebook.com. In entering the competition, you confirm that you are eligible to do so and eligible to claim the prize. Clogau Gold of Wales Ltd may require you to provide proof that you are eligible to enter the competition.
6. All fields within the entry form must be complete and correct. All forms of automated entry are not permitted and will not be considered valid entries.
7. One winner will be drawn at random from all valid entries received. No entrant may win more than one prize.
8. The winners will be notified by email within fourteen working days of the draw. The draw is final and correspondence will not be entered into. The winners agree to take part in reasonable post-event publicity including the use of their name.
9. One winner will receive the product mentioned in the Facebook post.
10. The winners of the prizes must respond to the winning notification communication from Clogau Gold of Wales Ltd within 7 full days of when the communication is sent. If no response is received by Clogau Gold of Wales Ltd by this time, the prizes will be considered unclaimed and another winner will be drawn from the remaining eligible entrants received before the closing date. No extension will be made to this deadline and no correspondence entered into.
11. Clogau Gold of Wales Ltd must either publish or make available, information that indicates that a valid award took place. To comply with this obligation Clogau Gold of Wales Ltd will send the surname and county of prize winners to anyone who emails enquiries@clogau.co.uk or writes to Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK (enclosing a self-addressed envelope) within one month after the closing date of the competition.
12. If you object to any or all of your surname and county being published or made available, please contact Clogau Gold of Wales Ltd on Tel: 0345 606 88 77 or email: enquiries@clogau.co.uk. In such circumstances, Clogau Gold of Wales Ltd must still provide the information to the Advertising Standards Authority on request.
13. In the event of unforeseen circumstances, Clogau Gold of Wales Ltd reserves the right (a) to substitute the prize with an alternative prize of at least equal value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into. The prizes are strictly non-transferable. The prizes are not redeemable for cash or exchange. The prizes cannot be used in conjunction with any other discounts or special offers.
14. The winning prizes will only be despatched once all items within each prize are in stock. No part-despatch will be available and it may take several weeks for the item(s) to arrive into stock following the draw. No alterations to the jewellery items can be made following acceptance of the prizes.
15. By entering the prize draw, entrants agree to be bound by these terms and conditions, rules, and by any other requirements set out in promotional material. By entering the competition, all entrants consent to Clogau Gold of Wales Ltd using any personal data submitted for the purposes of running the competition and for marketing purposes, unless otherwise stated in the entry details. We respect the accuracy, privacy and security of your personal data and will only process your personal information as set out in our Data Protection Notice. For more information, see our Data Protection Notice at https://www.clogau.co.uk/pages/privacy-security-data
16. Entries not submitted in accordance with the rules or incomplete will be disqualified and if we have any reason to believe there has been a breach of these terms and conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the competition.
17. All times and dates stated in these Terms and Conditions are UK time.
18. No liability shall be taken for entries or prizes lost, damaged or delayed in transmission or post. Clogau Gold of Wales Ltd accepts no responsibility for participants being unable to participate in this prize draw, or if their entry is late or lost.
19. This prize draw is provided by Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: enquiries@clogau.co.uk. Registered in England and Wales, number: 2146156
20. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
Fragrance Survey Loyalty Points Offer
- To redeem your Clogau Loyalty Points (hereafter Points), you must login and make purchases using a valid active account registered with clogau.co.uk.
- You will be awarded 1,000 Points shortly after completion of your in-store fragrance survey, which is available only for limited periods in Cardiff and Broughton Boutiques. These Points will be allocated to the Clogau account associated with the email address you provided in the survey.
- If you do not already have a Clogau account, you must create one using the email address provided in the survey.
- Points may only be redeemed on clogau.co.uk orders. Points may not be redeemed in Clogau Boutiques, for telephone orders, or through clogauoutlet.co.uk or Clogau Outlet stores.
- The survey period ends 06/09/24 at 23:59 UK time. Surveys submitted after this time may still be accepted but will not qualify for the free Points offer.
- 1 Point is equivalent to £0.01; 1,000 Points is equivalent to £10.
- The minimum redeemable number of points on a single order is 100, equivalent to a £1 discount.
- Points may only be redeemed once against a single order and may not be re-used.
- Points may not be transferred to another party.
- Points have no cash value, and no equivalent – cash or otherwise – will be given.
- Unused Points expire after a period of 12 months from the date of allocation.
- Points may be redeemed against Clogau products. Exclusions include, but are not limited to, e-Giftcards, 12 Days of Clogau Gift Boxes, greeting cards, alcohol, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products, Compose by Clogau fees or products, or any other service fees, and postage charges.
- In the event of unforeseen circumstances, Clogau Gold of Wales Ltd has the right, in exceptional circumstances, to amend or foreclose the offer without notice. No correspondence will be entered into.
- The Points scheme is administered by Smile Inc on behalf of Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Denbighshire, LL18 5TX, UK. Tel: 0345 606 88 77. Email: sales@clogau.co.uk. Registered in England and Wales, number: 2146156.
Goldwing Light Parade 10%Off Discount Voucher
• 10% discount available only when you place an order with Clogau Gold of Wales Ltd at Clogau Llandudno Boutique, 47 Mostyn Street, Llandudno, LL30 2NL. This offer is exclusive to Clogau Llandudno Boutique and cannot be redeemed at any other store, online or over the phone.
• Offer valid on jewellery and watches only. Exclusions include, but are not limited to, gift cards, greeting cards, cleaning products, jewellery boxes, polishing cloths, gift bags, gift wrap, engraving and repairs, bespoke fees and products, made-to-measure fees and products or any other service fees, alcohol and postage charges.
• Open to UK residents aged 16 or over.
• A valid Llandudno Goldwing Light Parade leaflet must be shown to claim the discount.
• Offer valid 31/08/24 to 24/12/24 inclusive, during store opening hours.
• The discount cannot be used in conjunction with any other offer or discount.
• The Promoter reserves the right to modify or terminate this promotion at any time if circumstances beyond its control make this necessary.
• Promoter Clogau Gold of Wales Ltd, Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX
User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see our Privacy & Security Data page.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Clogau Gold of Wales, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Clogau Gold of Wales and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information
Sales enquiries: sales@clogau.co.uk
General enquiries: enquiries@clogau.co.uk
General enquiries:
0345 606 88 77
Clogau Gold of Wales Ltd
Sherbrooke House,
5 Kinmel Park,
Abergele Road,
Bodelwyddan, Rhyl
LL18 5TX
Company Registration No. 2146156
Registered in Wales & England
VAT Registration No. 713 6009 65
Environment Agency Producer Registration No. WEE/GJ0757ZX