Warranty & Repairs

• Submit your request
  Provide details about your jewellery and the issue using the form linked here.
• We review your request
  Our team will assess the information and determine whether the item is covered under warranty or requires a chargeable repair.
• We’ll contact you
  You’ll receive an email with the recommended next steps and how to send your item to us.

To help us process your request quickly, please have the following ready:

• Proof of purchase (required to check warranty status)
• Clear photos of the item and the issue
• Details of any previous repairs or damage

Important information

Warranty & Charges

• Repairs within warranty may be carried out free of charge, subject to assessment.
• Repairs outside of warranty will be chargeable, and we’ll always confirm costs before proceeding.
• If proof of purchase cannot be provided, the item will be treated as out of warranty.

Repair Quotes

• Any repair quote provided is no obligation, you are not required to proceed.
• If you choose to go ahead, payment must be made before any repair work
  begins.
• If you decide not to proceed, your item will be returned to you with no work
  carried out.

Alteration Service
We also offer an alteration service for items that require adjustments, such as resizing or modifications. Please note that all alterations are chargeable, regardless of warranty status, and costs will be confirmed before any work is carried out.

Sentimental Pieces
We understand that many Clogau pieces hold sentimental value.

Please let us know in your request if your item is especially meaningful, and our team will take extra care when advising on repair options.

Assessment Required
Submitting a request does not guarantee a repair. Some items may not be repairable, but we will always provide the best possible guidance and alternatives.

What happens next?
Once your request has been reviewed, we’ll provide:

• Confirmation of warranty status
• Recommended repair options
• Any associated costs
• Instructions on how to send your item to us

If you have bought a Clogau item within the last 30 days, you are entitled to receive free extended warranty cover.

You must register your item online within 30 days of purchase. To obtain service under the warranty, proof of purchase is needed.

If you register your item after 30 days from the date of purchase (which can be later verified with proof of purchase), the item will be covered by our standard one-year manufacturer warranty.

The warranty covers your Clogau jewellery against all manufacturing faults and watch movement parts specifically against mechanical failure.

Our warranty does not cover any accidental damage, loss, theft or general wear and tear.

Register your details online here. It shouldn't take you more than 5 or 10 minutes to complete the form.

You do receive warranty cover automatically but it will only be our standard one-year warranty cover. To receive our extended two-year warranty cover you will need to register with us.

If you purchased your item from anywhere outside Clogau, such as a high street jeweller, a shopping channel or an airline, we’ll need your details before you can register for a warranty.

Should your jewellery or watch prove defective within two years, at our discretion, you will be entitled to either:

• a repair free of charge
• a replacement with the same item
• a replacement with a succeeding item if the returned item has been discontinued
• an exchange for an item of the value stated on the receipt
• a credit to the purchase value stated on the receipt

The warranty does not apply if the jewellery or watch exhibits:

• normal wear and tear
• resize or alteration
• accidental or wilful damage
• misuse by any party
• repair by a third-party
• failure to follow Clogau jewellery care guidelines

Our watches can withstand accidental splashing. Watches are not covered if submerged during swimming or bathing. The warranty does not cover the replacement of watch batteries, crystal glass, straps, crowns, bracelets.

At Clogau, we are committed to crafting high-quality jewellery and watches. Our warranty policy is designed to offer you peace of mind by protecting your purchase against manufacturing defects. Please read the following terms and conditions carefully to understand your rights and obligations under the Clogau Warranty.

1. Warranty Coverage

1.1 The Clogau Manufacturer Warranty covers all Clogau jewellery and watches against manufacturing faults for a period of two (2) years from the date of purchase.

1.2 This warranty applies to items purchased directly from Clogau or from an approved Clogau stockist. Purchases made through third-party sellers such as eBay are excluded, as are key rings and accessories.

1.3 To qualify for the extended two-year warranty, customers must register their item(s) by completing the online registration form at www.clogau.co.uk/warranty within 30 days of the date of purchase.

1.4 Proof of purchase (receipt or valid sales record) must be provided to obtain service under this warranty.

1.5 If registration is received after 30 days of the purchase date (but the purchase date can still be validated with proof), the item will be covered under our standard one-year manufacturer warranty from the date of purchase.

2. Warranty Terms

2.1 This warranty covers:
• Manufacturing faults in Clogau jewellery
• Movement parts in Clogau watches, specifically against mechanical failure

2.2 Clogau reserves the right to:
• Determine the validity of all warranty claims
• Assess the nature of the defect at our discretion

2.3 If your item is found to be defective under this warranty, you may be entitled to:
• A free repair, or
• A replacement with:
o The same item, if available
o A succeeding item, if the original is discontinued
o An exchange for another item of equal value to the purchase price
o A credit equal to the original purchase value, as stated on the proof of purchase

3. Warranty Exclusions

This warranty does not cover the following:

3.1 Loss or Theft

3.2 Normal wear and tear (e.g., scratches, fading, or dulling over time)

3.3 Resizing or alterations performed by a third party

3.4 Accidental or intentional damage, including knocks, dents, or breakage

3.5 Misuse or inappropriate handling

3.6 Repairs carried out by any third party not authorised by Clogau

3.7 Failure to follow care guidelines outlined at Jewellery Care – Clogau

Watches:
3.8 Clogau watches are designed to withstand accidental splashing only. They are not water-resistant for activities such as swimming or bathing.

3.9 The warranty does not cover watch:
• Batteries
• Crystal glass
• Straps
• Crowns
• Bracelets

4. Product Identification and Authenticity

4.1 All Clogau jewellery and watches are marked with unique hallmarks and identifiers to verify authenticity. The warranty is void if these marks are absent or altered.

5. Items Not Purchased Directly from Clogau

5.1 For items purchased from an approved Clogau stockist, any request for a refund must be directed to the original point of sale, in accordance with the stockist’s return policy.

6. Final Provisions

Clogau reserves the right to update or amend these terms and conditions at any time. The warranty provided does not affect your statutory rights under applicable consumer laws.