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Loyalty Points

Whenever you order anything direct from Clogau, we automatically assign loyalty points to your account. It costs nothing and you can choose to spend or save these points over time.

How do I get loyalty points?

For every pound you spend you receive 1 loyalty point. A purchase of £100 gives you 100 loyalty points and this is equal to a £1 discount.

For example, if you make a purchase totalling £149, then you would have 149 loyalty points added to your account. When you come back to make another purchase, you could choose to use these points, or you could save them and build up more points to use in the future.

How do I find out how many loyalty points I have?

You can see how many points you have collected, and how much discount they equate to by logging into your web account. You can do this by clicking the 'my account' tab at the top of this page.

How do I redeem my loyalty points?

You must spend at least £1 cash to redeem your points. (If you had £100 of points to spend and the item was £99, you would use £98 of points and £1 cash). You can only redeem points when you have at least £1 to redeem.

When you get to the checkout, and you have enough points to redeem against a purchase, you will see how many loyalty points/discount you have. By selecting the redeem loyalty points button, you can choose to spend them now or save them for another purchase before you complete the order.

When you choose to spend the discount, your order value will be adjusted accordingly and your points will be deducted by the appropriate amount so you can start saving again. Loyalty points can be used on any item.

Can I use my loyalty points against any item?

Please note that loyalty points cannot be redeemed against gin or gift vouchers.

What happens to my loyalty points if I return my item?

If you return items, your loyalty points will be deducted accordingly. Also, it may sometimes take 48 hours for your points to show up in case of returns or manual adjustments.

Points can only be redeemed on purchases made through Clogau direct and can only be redeemed against Clogau items featured this website. Points cannot be redeemed over the telephone but all telephone orders qualify for points. Vouchers and loyalty points cannot be redeemed on the same order. However, you can collect points on sale items (the points are based on the sale price, not the original price).

Please note that this scheme is being operated at our discretion and we reserve the right to change the specification without prior notice.