Delivery
UK Delivery
UK Delivery
We offer a range of UK delivery services to suit your needs, whether you’re happy to wait a couple of days or you need your order as soon as possible. All services include full tracking, so you can follow your parcel every step of the way.
Free Standard Delivery on orders over £150.
We offer free Standard Delivery on all orders of £150 or more to addresses within the UK. Orders are dispatched via Royal Mail on a 48-hour tracked delivery service.
Royal Mail Tracked 48 – £2.99
A reliable and affordable delivery option. Your order will arrive within 2 working days and you’ll receive full tracking details so you can keep an eye on its journey. Perfect if you’re not in a hurry but still want peace of mind.
Royal Mail Special Delivery – £6.99
Need it quickly? This next working day service is fully tracked and insured, giving you extra confidence that your parcel will arrive on time and in perfect condition (subject to cut-off times and product availability).
DPD Two-Day – £2.99
Enjoy the convenience of DPD’s two-day tracked delivery with live updates direct to your phone or email. Great value and reliable service when you can wait just a little longer.
DPD Next Day – £6.99
When tomorrow just can’t come soon enough, choose DPD Next Day Delivery. Your order will be with you the very next working day, with tracking updates and a one-hour delivery window so you can plan your day (subject to cut-off times and product availability).
| Service | Price | Estimated Delivery Time* | Tracking | Extra Benefits |
|---|---|---|---|---|
| Free Standard Delivery (orders £150+) | Free | 3–5 business days | ✔ | Dispatched via Royal Mail Tracked 48 |
| Royal Mail Tracked 48 | £2.99 | 3–5 business days | ✔ | Reliable, affordable |
| Royal Mail Special Delivery | £6.99 | Next working day | ✔ | Fully insured, fast & secure |
| DPD Two-Day | £2.99 | 2 working days | ✔ | Live updates via text/email |
| DPD Next Day | £6.99 | Next working day | ✔ | One-hour delivery window, live tracking |
International Delivery
We offer international shipping at a flat rate of £14.99 per order.
All duties and taxes are calculated at checkout, so you know exactly what you'll pay and there will be no additional fees on delivery.
Orders are fulfilled by DPD and shipped using the Delivered Duty Paid (DDP) service, ensuring a smooth and fully inclusive international delivery experience.
International delivery times vary by destination, but orders will typically arrive within 14 working days.
Delivery Cut-Off Times
Orders placed before 4pm, Monday to Thursday (and where items are in stock) will usually be dispatched the same day.
Please note that during peak periods, dispatch may be delayed beyond our usual timeframes.
Orders placed after 4pm on a Friday, and during a Bank Holiday weekend, will typically be dispatched on the next working day.
Delivering your order
A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.
Courier deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.
Please note that Royal Mail do not deliver on Sundays.
Packaging
We understand how important it is to make a lasting first impression.
Each piece is carefully hand-packed in our signature presentation box and delivered in plain, unbranded packaging to ensure complete discretion, perfect for surprise gifts or added privacy.
We offer Standard delivery service for UK and International orders and Express Delivery options for UK orders only. Delivery charges and timeframes are provided at checkout and may vary based on location and service selection.
Orders are typically dispatched the same working day if placed before the advertised cut-off time and stock is available. Orders placed after this time or during weekends and Bank Holidays will be processed on the next working day.
Estimated delivery times are provided as a guide only and are not guaranteed. While we aim to meet all estimated timeframes, delays may occur due to factors beyond our control, such as carrier delays or adverse weather.
Jewellery items purchased within the same order will be grouped and dispatched together. The full order will be posted once all items are available (in stock). If you require quicker delivery, we recommend placing separate orders for in-stock items.
Some of our jewellery pieces are made to order. Please refer to the item description on our website or contact us directly for more information.
All deliveries include a track-and-trace service provided by our delivery partners. A signature is normally required upon receipt. Depending on the size of the parcel, some deliveries may fit through a standard letterbox.
All orders are fully insured while in transit until delivered to the address provided at checkout.
In the event that a parcel cannot be delivered and is returned to us, we will contact the customer to arrange redelivery. Additional delivery charges may apply.
We cannot be held responsible for delays or losses resulting from incorrect or incomplete delivery information provided at checkout.
International orders are shipped using a Delivered Duty Paid (DDP) service, where all duties and taxes are calculated at checkout. Delivery times and charges vary depending on the destination.
If you experience any issues with your delivery, please don’t hesitate to contact our Customer Care Team on 0345 606 8877 or email us at sales@clogau.co.uk. We’re here to help ensure your order arrives safely and promptly.
• All delivery timescales are based on information provided by Royal Mail and DPD and are subject to their operational performance.
• Next day and two-day services apply to working days only (Monday–Friday, excluding Bank Holidays).
• Delivery times are from the date of dispatch, not the date the order is placed.
• Severe weather, customs checks, or other external factors outside of Clogau’s control may cause delays.
• For Royal Mail Special Delivery, “guaranteed next day” is defined by Royal Mail’s terms and may vary depending on your location.
• DPD provides a one-hour delivery window via email or text on the day of delivery; availability of this feature may vary depending on service coverage.