Terms and Conditions

Please read these Terms of Sale carefully before placing an order with Us.

These Terms of Sale, together with any other documents referred to (unless otherwise stated), set out the terms under which Goods are sold by Us to consumers through this website, www.clogau.co.uk  (Our Website).

These Terms of Sale explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Website.

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Contract means a contract for the purchase and sale of Goods, as explained in clause 10;

Goods means the goods sold by Us through Our Website;

Order means your order for Goods;

Order Confirmation means Our acceptance and confirmation of your Order;

Order Number means the reference number for your Order; and

We/Us/Our means Clogau Gold of Wales Limited.

Our Website is operated by Clogau Gold of Wales Limited. We are a limited company registered in England and Wales under company number 02146156. Our registered address is Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl, Denbighshire, United Kingdom, LL18 5TX  

To contact Us with general questions, about our Goods, your Order or complaints by email, please email Us at sales@clogau.co.uk, to contact Us by
telephone, please call Us on 0345 606 8877, and to contact Us by post, please write to Us at Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX.

We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If the changes are likely to affect your Order, We will inform you in advance by email and you may contact Us to end the Contract before the changes take effect.

By placing an Order with Us, you are confirming that:

(a)             you are legally capable of entering into binding contracts;

(b)            you are at least 16 years of age

(c)            you are a consumer (i.e. for private use as opposed to business use); and

(d)            the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

We will only use your personal information as set out in Our Privacy Policy, available here and Our Cookie Policy, available here.

7.1 We make all reasonable efforts to ensure that all descriptions and images of Goods available from Us on Our Website match the actual Goods. Please note images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions.

7.2 Please note that clause 7.1 does not exclude Our responsibility for mistakes due to Our negligence. It refers only to minor variations in the correct Goods, not to different Goods. If you receive Goods that are not as described, please refer to clause 11.

7.3 Minor changes may be made to certain Goods from time to time. This may happen between you placing your Order and the Goods being dispatched. Minor changes will not change the main characteristics of the Goods and will not affect your use of those Goods. Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues.
Personalisation

7.4 You may have the option to personalise certain Goods. Please ensure the personalisation information you provide is correct and any images are of a sufficiently high resolution, as the Goods will be manufactured using this information.

7.5 If you have chosen to personalise the goods you may lose your right to cancel your Order as it may be the case that we are unable to resell the goods due to the personalisation. Similarly, we cannot accept the return of any personalised goods if the return is due to incorrect information provided by you.

8.1 Our Website will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.

8.2 If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you.

8.3 If you do not provide the required information within a reasonable period of Us asking for it, or if the information is inaccurate or incomplete, We may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result.

8.4 We will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing Us with the required information within a reasonable period of Us asking for it.

8.5 Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding Contract between Us and you for the sale of the Goods.

8.6 Automated acknowledgements of your Order which you may receive from Us do not amount to Our acceptance of your offer to purchase the Goods advertised on Our Website.

8.7 Order Confirmations contain the following information:

(a)            your Order Number;

(b)            confirmation of the Goods ordered including full details of their main characteristics;

(c)            fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges; and

(d)            any discounts redeemed against your Order.

8.8 Please quote your Order Number if you contact Us about your Order for any reason. You do not have to do this, but it may help Us to locate your Order and help you more quickly and easily.

8.9 In the unlikely event that We cannot accept your Order for reasons including be not limited to the Goods being out of stock or We have identified a mistake in the description or price of the Goods, We will inform you in writing and explain why. No payment will be taken under normal circumstances. If We have taken payment, any such sums will be refunded within 14 days.

9.1 We make all reasonable efforts to ensure that prices shown on Our Website (which include VAT) are correct. We reserve the right to change prices at any time without notice to you. Changes in price will not affect any Order that you have already placed of which we have sent you an Order Confirmation.

9.2 All prices are checked before We accept your Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing:

(a)            If the correct price is lower than that shown when you make your Order, We will simply charge you the lower price.

(b)            If the correct price is higher than that shown when you make your Order, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within 7 days, We will treat your Order as cancelled and inform you of the cancellation in writing.

9.3 Delivery charges are not included in the price of Goods shown on Our Website. For more information on delivery charges, please refer to Delivery – Clogau. Delivery options and related charges will be presented to you as part of the order process.

9.4 You will be prompted to provide payment details during the ordering process. We will charge your chosen payment method at upon checkout.

9.5 We accept the following methods of payment:

(a)            any major debit or credit card;

(b)            one of Our approved finance options.

For more information on how you can use finance option for purchases with Clogau please click here.

10.1 All Goods purchased through Our Website will normally be dispatched within 2 working days after the date of Our Order Confirmation unless otherwise agreed or specified during the ordering process.

10.2 We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, We will inform you as soon as possible and will take steps to minimise the impact of the delay.

10.3 In the unlikely event that We do not deliver the Goods on time (within 30 calendar days of the Order Confirmation or as otherwise agreed or specified), you have certain legal rights. If any of the following apply, you may treat the Contract as being at an end immediately:

(a)            we have refused to deliver the Goods;

(b)            in light of all relevant circumstances, delivery within the specified or agreed time period was essential; or

(c)            you told Us when ordering the Goods that delivery within the specified or agreed time period was essential.

Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you.

10.4 We will not be responsible for delivering Goods late or for not delivering Goods if this is due to you not providing Us with required information within a reasonable period of Us asking for it.

10.5 Responsibility for the Goods passes to you once We have delivered the Goods to the address you have provided or once you (or a carrier organised by you, if applicable) collect the Goods from Us.

11.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

11.2 Please note that if you received a free promotional gift when purchasing the Goods this must also be returned when returning the Goods.

Cancelling and Ending the Contract if You Change Your Mind

11.3 Under the Consumer Contracts Regulations 2013, you have the right to cancel the Contract within 14 days without giving any reason (except in respect of items or products listed at clause 11.7).

11.4 Under the Consumer Contracts Regulations 2013, the cancellation period expires:

(a)            if the product is goods, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; and

(b)            if the product is services, after 14 days from the day on which the contract is entered into.

11.5 To exercise the right to cancel the Contract, you must inform us of your decision to cancel the Contract by a clear statement by contacting us by telephone, email or post. Please provide your name, home address, details of the order and, where available, your phone number and email address.

11.6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.7 You do not have a right to change your mind in respect of:

(a)            personalised jewellery, custom designs or items made or ordered specifically to your requirements;

(b)            services (such as repair services) and you have received such services, in which case We can charge you a reasonable amount for the services received up to the time of cancellation;

(c)            products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d)            any products which become mixed inseparably with other items after their delivery; or

(e)            any Clogau gift cards purchased.

Our Returns Policy

11.8 Our returns policy offered to UK customers is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. Our returns policy does not affect your legal rights in relation to faulty or mis-described products.

Your legal rights - 14 days to change your mind
How our return Policy is more generous - 30 days to change your mind

If you are eligible under the Contract and within the 30 day timeframe to return Goods, you may return Goods by post or you may return it to the store you purchased the Goods from, with a proof of purchase.

Faulty, Damaged, or Incorrect Goods

11.9 We are under a legal duty to provide products and services that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any information we have provided to you before you place your order, and that match any samples that you have seen or examined (unless we have made you aware of any differences).

11.10 If any Goods you have purchased have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error. During the expected lifespan of your product your legal rights entitle you to the following:

(a)            up to 30 days: if your Goods are faulty, then you can get an immediate refund;

(b)            up to six months: if your Goods can’t be repaired or replaced, then we may instead offer you a full refund; and

(c)            more than 6 months: if your goods do not last a reasonable length of time you may be entitled to some money back, we may reduce any refund to reflect the use that you have had out of the Goods.

11.11 You will not be eligible to claim for faulty, damaged or incorrect goods if:
(a)            we informed you of the fault(s), damage or other problems with the goods before you purchased them (and it is because of the
same issue that you now wish to return them);

(b)            you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has
resulted from your use of the goods for that purpose; or

(c)            if the problem is the result of normal wear and tear, misuse or intentional or careless damage.

12.1 If you cancel and end the Contract for any reason after Goods have been dispatched or delivered to you, you must return the Goods to Us or arrange for their collection.

12.2 Returns to Us are at your own cost, unless Goods are faulty or dispatched in error. We will only reimburse returns made within the UK (excluding International) after the Goods have been assessed by us.

12.3 Please see Returns – Clogau for further details on how to return Goods to Us.

13.1 All refunds due to you will be made within 14 days using the same method used by you when paying for the Goods. You will be refunded the price paid for the Goods and only in the case of faulty goods or goods dispatched in error, the price of the delivery costs subject to the following limitations and deductions:

(a)            If you are exercising your right to change your mind under the cooling-off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.

(b)             Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but we do not reimburse premium delivery charges. If, for example, Our cheapest delivery option is standard delivery, but you select express delivery, your refund for delivery charges will only be equivalent to the cost of the cheaper option.

13.2 All refunds due to you will be made as soon as possible. If you cancel the Contract, We will issue your refund within 14 calendar days of:

(a)            the day on which We receive the returned Goods; or

(b)            the day you provide evidence that you have returned the Goods via a secured tracked method of postage;

(c)            if We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel and end the Contract.

14.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of the Contract or our failing to use reasonable skill and care, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the sales process.

14.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

14.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

15.1 We may transfer Our obligations and rights under these Terms of Sale (and the Contract) to a third party. We will try to ensure that the transfer will not substantially affect your rights under the contract.

15.2 You may not transfer your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

15.3 The Contract is between you and Us, no other person or party will be entitled to enforce any provision of these Terms of Sale.

15.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

15.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

16.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

16.2 Any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Clogau Gold of Wales

Last updated: May 1, 2025

The Clogau Gold of Wales mobile message service (the "Service") is operated by Clogau Gold of Wales (“Clogau Gold of Wales”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Clogau Gold of Wales’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Clogau Gold of Wales through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Clogau Gold of Wales. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Clogau Gold of Wales mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Clogau or email sales@clogau.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.