Returns

You can only return an item if:

• they are not a pair of earrings or an item which has been engraved (both are non-returnable); 

• it was purchased direct from Clogau and you’re returning it undamaged and unworn within 14-days of receipt, in its original packaging. This applies whether you want a refund, exchange or because the item was received faulty;

• you registered the item for free two-year warranty and are returning it because of a manufacturing fault within two years from the day of purchase. This applies whether the item was purchased direct from Clogau or through one of our approved stockists.

My item can be returned

If you’ve found out you can return your item, click the “Yes, my item can be returned” button below, where you’ll be taken to the next page to search for the item you want to return.

Show me how

If you want to watch our short and simple step-by-step video on how to arrange a return online, please see here.