First, find out whether your item can be returned
You can only return an item if:
- they are not a pair of earrings or an item which has been engraved or soldered (all are non-returnable);
- it was purchased direct from Clogau and you’re returning it undamaged and unworn within 14-days of receipt, in its original packaging. This applies whether you want a refund, exchange or because the item was received faulty;
*To make it a little easier for our customers, given the current circumstance we are now offering an extension on our returns policy from 14 to 60 days.
- you registered the item for free two-year warranty and are returning it because of a manufacturing fault within two years from the day of purchase. This applies whether the item was purchased direct from Clogau or through one of our approved stockists.
If your item meets these requirements...
If you’ve found out you can return your item, click the “Yes, my item can be returned” button below, where you’ll be taken to the next page to search for the item you want to return.