Return Complete.

Thank you for submitting the details of your return. Your returns ID number is:

Your return details have been emailed to you.

Your details are now logged in our system and we are expecting your item. Once we receive it, will assess the item and contact you to let you know what options you have.

Write this address on the envelope containing your item:

  • Returns Department
  • Clogau Gold of Wales Ltd
  • 5 Kinmel Park
  • Abergele Road
  • Bodelwyddan
  • Denbighshire
  • LL18 5TX

Please ensure that you clearly state the returns number that is generated for you on the label and any additional paperwork enclosed

Recommended postal service

We highly recommend that you send your item back to us by using a traceable postal service, such as Royal Mail Special Delivery Next Day or Royal Mail Recorded Signed For. It means paying a bit more, but your parcel can be then traced online via the Royal Mail website. Plus, if choose Royal Mail Special Delivery Next Day, you can insure your items while they’re in transit to us.