Shipping policy

All orders up to £149.99 to UK addresses are sent via Standard delivery, which means you'll receive your order within 3-11 days (excluding Sundays).

Standard Delivery costs £2.99 on orders up to £149.99 

Standard Delivery is FREE on orders of £150 and over

International delivery is £14.99 for all orders

UPGRADING TO EXPRESS DELIVERY

You can choose to upgrade your order from Standard Delivery to Express Delivery for £6.99 by adding the postage upgrade to your shopping bag.

All deliveries normally require a signature.  Orders are fully insured by us whilst in transit with Royal Mail.

Dispatch and delivery times of Express Delivery orders to UK addresses: Your order will be delivered any time between 9am-6pm, normally on the following working day (Monday to Friday) if you place your order before 4pm between Monday and Thursday and your item/s are in stock.

Unfortunately, it is not possible to specify a delivery time.

Orders placed before 4pm on a Friday will normally be delivered on a Monday (excluding bank holidays).

We endeavour to deliver all parcels within the required timescale. However, if there are circumstances beyond our control, this may not always be possible.

Confirmation of Express Delivery orders to UK addresses: Please note that our Express Delivery service is provided by Royal Mail who use a track-and-trace method to confirm receipt of delivery.

CHRISTMAS 2024 ORDER DEADLINES

International Delivery: Order before 4pm on December 6.
Standard Delivery to UK addresses: Order before 4pm on December 18.
Express Delivery to UK addresses: Order before 4pm on December 20.

Would you prefer to pick up your order from a Clogau store? Now you can, thanks to our new Collect service.

Please note that your order will take at least 24 hours to arrive in store depending on which delivery option you choose. Before your visit, contact the store to confirm that your order is ready for collection.

Print out or show your order confirmation email when you visit us. Choose any store from the following options:

• Bangor (248 High Street, Bangor, LL57 1PA)
• Bridgend (Store 5, Bridgend Designer Outlet, The Derwen, Bridgend, CF32 9SU)
• Bristol (Unit 136 The Mall At Cribbs Causeway, Bristol, BS34 5DG)
• Broughton (Unit 13b, Broughton Shopping Park, CH4 0DP)
• Cardiff (St David's Dewi Sant Shopping Centre, CF10 2ER)
  
• Carmarthen (24 St Catherine's Walk, Carmarthen, SA31 1GA)
• Cheshire Oaks (Unit 120b, Cheshire Oaks Designer Outlet, Kinsey Road, Ellesmere Port, CH65 9LA)
• Chester (10-12, Foregate Street, Chester, CH1 1HA)
  
• Cwmbran (18 The Parade, Cwmbran, NP44 1PT)
• Llandudno (47 Mostyn Street, Llandudno, LL30 2NL)
• Merthyr Tydfil (Cyfarthfa Retail Park 12D, Merthyr Tydfil, CF48 1HY)
  
• Swansea (Unit 35a, Quadrant Shopping Centre, St Mary’s Arcade, Swansea, SA1 3QW)
  
• Wrexham (39 Hope Street, Wrexham, LL11 1BB)